Richardson's R.V. Center

Amanda Bartlett

My husband and I purchased a new trailer 4 days ago from Ed. Thank you for your all your help! We are super excited to make camping memories with our family. We were told that our trailer would be ready tomorrow which is Tuesday but then they called this morning and they told us this Saturday but that it was already in maintenance this morning. We are hoping and praying that the little minor things that need fixing are done, and done correctly a little sooner then Saturday as we are going camping this Thursday. But we will definitely be leaving some more updated reviews, and hopefully amazing ones as soon as we get our beautiful trailer.

Karen Gonzalez

Michael from their service department was rude. We purchased a Bushwacker teardrop that has many issues that are considered cosmetic and are not covered by the extended warranty which we understand. However, an AC that poars water everytime we run it since the day we purchased it should be covered. We called the service department before hand to verify it was covered since we were driving from San Diego and didn't wanna waste our time and fuel. After arriving, Michael straight up said that it wouldn't be covered since it's a maintenance issue (without even looking at it). I talked to another employee that was wonderful at explaining the situation better but either way we decided to take our RV to get fixed somewhere else were we weren't seen as an inconvenience.

Anna Knight

This morning we were leaving on a trip and blew a trailer tire. It shredded wires near it. We stopped in right when Richardson's opened and Tony was able to have a mechanic, Deandre, look at it immediately and reassured us it was just wires to running lights and that it could be fixed later and that we were safe to get back on the road. I cannot thank them enough. This is the second time Tony saved us! Thank you so very much!!

Mohan Bazaz

I purchased a Jayco Eagle 5th wheel from this dealership in Menifee on July 2019. It has been more than one and a half year. I waited this long to write my opinion about my experience with dealership as it is long enough to have experience specially dealing with service department. During this time I visited the service at least 8 to 10 times mostly issues covered by warranty. Little about sales department. I did lot of research on internet and also visited lots of dealership in the area. I made my appointment with David McKie. He was very patient and knowledgeable and was Able answer all my questions. The unit we bought did not had fireplace. He assured me he can get it installed and will be in the unit when I come for inspection. I will not mention the price as they quoted me less than what I was expecting. Well I have all the praise for David and his Manager Lonnie who made the process very comfortable. Now inspection and service. During inspection dealership gave more than enough time to go thru and understand each subsystem such plumbing, appliances, structural issues and lot more. After inspection several thing were still needed to be fixed. Sandra was assigned my service manager. She gave service appointment after 7 days. On that day she was ready and take care of the issues and did all the paperwork promptly. Ever since every time new issue showed up she gave me quick appointment and tried her best to get the issue resolved. We are very happy and love the trailer as it has everything we were hoping for. Headed to Wyoming, South Dakota and Montana. So far I have great admiration for the sales and service department. During this time I also called Jayco directly about certain issues and they answered very professionally. So far luckily my vehicle is performing well. Not much but probably put almost 10000+ miles and happy with the performance. I will definitely recommend this dealership to a new perspective buyer.