U-Haul Moving & Storage of Elmira

Brook King

Good service

Gabrielle Cornish

Customer service here was truly terrible. We canceled our order online—and received confirmation email from Uhaul saying we did so successfully—and were still charged $50 “no-show” fee. When we called to clear up situation, figuring wires simply got crossed, the gentleman at Elmira store was rude and condescending and even hung up on us after blaming us for not *also* showing up at the store to confirm cancelation, despite having never been told to do so. Uhaul corporate has been informed and is being very helpful, but avoid the Elmira service center at all costs.

Chad Elwell

on August 11th I made an appointment online to have a trailer hitch installed. Got an email confirmation saying my appointment was the 20th at 9am and I was going to wait for my car while they did the install. I also got a text message confirming so the same day. I arrived at the location on the 20th at 8:45, after standing in line for about 35 minutes i was told I didn't have an appointment that day. I opened the text message to see that my appointment had been moved to the 27th with no notice sent to me. I had driven an hour and a half for nothing. I arrive about 10 minutes early on the 27th with no wait in line and was told my car would be done by the end of the day, I explained I was waiting for it because my appointment was at 9am. They told me I would have to wait until after the person before me. I waited about 20 minutes until they took my car in and they were done in about 45 minutes, so once they got the car in, it was actually a quick install and it seems to be done correctly. I went out to my car to leave and had to reassemble the cargo area and put the spare tire back into it's well, they needed to move it to install the wiring, but never moved anything back. I witnessed a couple other unhappy customers while I was there both times, so I would say only go here if you have no other option. I work in a customer service business, and expect the same level of service be given to me as I give my customers. There is no Customer Service at this Location.

Brizbane Bortz

Terrible in every way. The staff is a joke. I booked a week early and confirmed. Get there and no truck and trailer. It really screwed me and they couldn’t have cared less. They actually said it wasn’t their fault.