Holiday Inn Des Moines Dtwn - Mercy Area, an IHG Hotel

Alex Tyler

Front desk staff were nice and got me booked in quick. The room looks dated but whatever. It was pretty clean, especially the bathroom. If you want a moderately priced hotel close to downtown this is good choice. I was less than 10 mins away from everything I planned on vacay. The only thing that you might not like is it's right next to the highway. My room faced that and you could hear cars all day and night. Not an issue if you plan on not being there a lot. If you are a light sleeper, you might not enjoy this.

Jesse Lines

Checked in for 1 night. Room assigned had not been cleaned from previous guest. Front desk was very apologetic and quick to assign me to a new cleaned room. Area is a little shady with no restaurants within walking distance. Hotel does have airport shuttle which was handy in the morning for early flight.

Gretchen Hanson

The bartender was EXTREMELY rude and very high maintenance. She made several snobby comments and during our 3 day stay every time we attempted to sit at the bar she told us several times we could sit down. Our last night we went to eat at 7:30 and she refused to give us a menu and word for word said “there would be an hour and a half wait for your food, and we don’t want people here eating after 9”, the hotel policy says the kitchen quits serving food at 9. Would not recommend this hotel to anyone as the customer service is extremely poor.

Laura Grimes

The rooms were clean but very old, lots of black mold around the windows and the rooms stink. We came here and stayed at this location because we had a family member in the hospital. We were never told that the restaurant and bar was closed on Sunday and Monday nights so we had to go else where to get something to eat. The website says nothing about being closed only the hours. The staff was great, they all need to get a job at a better hotel. Will not be staying here again.