Victorian Village Continuing Care Senior Community

Michelle Liskh

This facility does NOT deserve even ONE star. The (non)care our Father received on their "memory care" floor was disgraceful. The staff turnover is constant. Week to week, I barely recognized any of the employees. They pull lazy fill-ins from agencies that do not know the residents on any level or how to care from them. Nor do they have any desire to do any of the work. They spend more time on their personal phones than they do taking care of the residents. Our Dad lost weight in this facility, he has fallen without any notification to us, he would sit in unchanged clothes and Depends, and we found his medication hidden inside his garbage can and his pills underneath his recliner. This happened because they did not watch him take his medication. The quality of care is definitely NOT worth the price they charge. UNDER NO CIRCUMSTANCE, DO NOT PUT YOUR LOVED ONE IN THIS FACILITY.

NA

DO NOT put a loved one here in my experience! Our Mom loved being at this facility. However, based on what happened to our Mom, I would be very careful before putting a loved one in this facility. If your loved one has any real or serious medical issues, my opinion is go somewhere better. The Dr. and nurse were completely negligent with our Mother in my opinion. They failed to recognize and did not respond appropriately during a life- threatening situation. If you have had a similar experience, IDPH and IDFPR take complaints against Drs. and nurses. Our Mom deserved better than that Dr. and nurses. FYI, I did reach out and spoke to a woman about 3 months ago after a was asked to reach out. She never got back to me so at this point, I would have to say reaching out is a total joke and just a “shallow show of concern” ant this point. Another “fake” department.

Ann Crane

Beware. Not worthy of 1 star. I was called for a survey after my mother’s discharge. I documented unacceptable incident after unacceptable incident. VV response. My mother was barred from any Providence Facility. Sadly, my mom passed away shortly after. Please do not comment below how you care deeply for your patients because that was far from our experience. Each incident I notified staff and supervisors. No change in our loved ones care. From admission to discharge zero stars for VV.

Mary Burns

Please do your research when putting a member of your family in here. Covid scares every week...my sister has an nephrostomy tube in her before she got there from Palos hospital...the physical rehab was horrible. Dane gave up on her and was reassigned another therapist. They are short on nursing staff and communication was horrible. Have temp nurses to fill in...horrible and sad situation. Please check around before you waste your time w this facility. Had my sister moved to another facility where she is getting much better care.