JOLYN Flagship Store

Category: Swimwear store

Address: 150 5th St #100, Huntington Beach, CA 92648, USA

Phone: +17142488344

Opening hours

Sunday: 12–5PM

Monday: Closed

Tuesday: 11AM–5PM

Wednesday: 11AM–5PM

Thursday: 11AM–5PM

Friday: 11AM–5PM

Saturday: 11AM–6PM

Reviews

Stephanie

Oct 17, 2022

Jolyn has the worst customer service I have ever experienced. I sent them a return over two months ago. They ignore messages and when they do answer they just say please standby while we process the return. The website stipulates that it takes 2 to 3 weeks to receive a refund. This is a complete lie. If they can they will refund you at all. Do not buy from this business. They Mislead customers. Still waiting for me $150+ refund ….. I wish I never bought from this store. What more ? Their swimsuit PILL!!

Carrie Carter

Oct 14, 2022

Do NOT order from this company! I have been in communication with their online sales since August in order to initiate a return. Despite returning the item at the beginning of September (with the return label THEY sent me), I have yet to be refunded and NO ONE can provide me any answers. This has hands down been the worst customer service I have ever experienced with online sales. Do yourself a favor and take your business elsewhere!

Katelyn C

Sep 14, 2022

WORST CUSTOMER SERVICE EVER. Jolyn has had my return in their possession for over a month per USPS tracking and has yet to refund my money. Any inquiry is met with being told to keep waiting. Their website quotes a refund will be given in 2-3 days. Mae from customer service told me to wait an additional 1-3 weeks. Its now well past that and still no refund, just being told to keep waiting even though they have their product back. It's incredibly unprofessional to not promptly refund a customer once merchandise has been received. I will never buy from Jolyn again! Do not waste your money or time with this company that does not care. UPDATE: I'm aware this is the physical store but because there are few places you can review Jolyn without them removing feedback it needs to be said. An unnamed representative from Jolyn told me in an IG DM their "customer service has been lacking for a few months now." They are very aware of what they are doing and don't care and won't make any effort to fix it. They are perfectly content stealing their customer's money. Jolyn then deleted my comments on their IG asking for my refund and stopped responding. It further proves how shady this company is - they will scrub any trace of their wrongdoing in an effort to fool customers into thinking they are an honest company. I cannot stress this enough, DO NOT BUY ANYTHING FROM THIS COMPANY. They are a fraud and have no ethics!!

Claire Edelman

Aug 16, 2022

Nice to try on in store, I waited to the last minute and would’ve preferred being able to have more flexibility when it came to styles and colors

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Questions & Answers

Are you tomorrow, Memorial Day?

Shawna Sanchez | Oct 18, 2018
Ed Ratledge | Oct 18, 2018

There will definitely be a trunk show in the morning at my VolleyOC tournament at Newland and PCH if you want to buy a suit

I have emailed you twice regarding a return/exchange. No response. You have a 45 day policy. This was a Christmas gift. There is no phone number to contact you. What am I supposed to do???

Barbara Nigro | Oct 18, 2018
Gio Razo | Oct 18, 2018

I recommend you mail it back or just go to store

Are you open on Martin Luther King day?

Julie Merrell | Jan 20, 2022
JOLYN Flagship Store | Jan 20, 2022

Yes. 11-5

What are the Covid safety practices like here?

Anonymous | Oct 17, 2022
JOLYN Flagship Store | Oct 17, 2021

Social distancing Masks required Hand sanitizer available Reduced capacity

Can chubby girls wear that suits like the Brandon’s or Jackson’s?

Briana Alarcon | Oct 18, 2019
Meghan ODonnell | Oct 18, 2019

Our suits are made to fit all different body shapes and sizes! The Brandon and Jackson onesies are two of our most popular styles and come in a wide range of sizes. We are fully stocked in both styles at the store and would be happy to help you find the perfect suit with the perfect fit. -Meghan, Store Manager

Hello, my daughter ordered a swim suit online during the black Friday sale. She ordered a 28 and needs a 30. How do I go about this rectifying this?-Angie Allen

Angela Allen | Oct 18, 2019
teresa silva | Oct 18, 2019

If you go on the website and scroll all the way to the bottom it will say return click on it and follow the steps

Do they open on the 4th of July

Karla Callejas | Oct 18, 2018
JOLYN Flagship Store | Oct 18, 2018

Our store will be closed on July 4th but will re-open on the 5th at 11 am

Do you sell gift cards and can I purchase anywhere else?

Karolina Dutchen | Oct 18, 2018
Pool Racer | Oct 18, 2018

There is an amazing online store for Jolyn, where you can buy suits and any of their other products. You may buy giftcards there or in store.

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