Space Coast Credit Union | Sunrise, FL

Frank Brown

Worst customer service ever

Victoria Eugenia Viteri

I went to finance my car, they were not helpful! Terrible service! Lack of correct information! They damaged my good credit in 40 points down because they didn’t give me the right information! The manager called Brook very rude, has the worst team! Tellers and bankers very basics in customer service! Very dissatisfied! I regret to choose this institution!

Errol Bachoo

Always very good service

dreanna graham

My name is Dreanna. I am/was customer of Space Coast and I am very unsatisfied with the level of customer service, I have been receiving. I have gone through great lengths to find your email address just to express my feelings. What I thought was a good bank who valued customer ended up being the worse experience of my life. I booked a airbnb for a birthday trip and noticed that it wasn’t going to be a good fit based on the review and pictures from previous guests, so i contacted the merchant to cancel my reservation. They only refunded half of what i paid $1,786.00 for because of their cancellation rules. I then reached out to airbnb support who told me that a full refund would have to come from my bank. I then contacted space coast to open my first claim ever since having an account and it was denied as they sided with the merchant. I’ve called almost every day since then and been chatted online for an appeal and i always get told that “we have a high call volume. Someone will call you soon.” I finally got a call back today and was told nothing can be done!!! This frustrates me so much because 1) space coast is not living up to their value statement and making me feel like the valued customer they claim. 2) almost $700 of my hard earned working money gone to waste with no remorse from airbnb or my bank that i TRUSTED!! I have moved all my money and solely bank with navy federal. My space coast account is only active because of the credit card o have opened (which i paid off & don’t plan on using anymore). This has by far been the the most horrible experience ever and I wish to take legal matters. My account has never gone in the negatives or anything else bad while being a member of sccu. This has really left a bad impression on me and I’ll be sure to tell everyone else.