Thorneberry

Category: Apartment complex in Pleasant Grove, Utah

Address: 203 W Center St Suite #100, Pleasant Grove, UT 84062, USA

Phone: +18018238535

Opening hours

Sunday: Closed

Monday: 8AM–4PM

Tuesday: 8AM–5PM

Wednesday: 8AM–5PM

Thursday: 8AM–5PM

Friday: 8AM–6PM

Saturday: 9AM–3PM

Reviews

Brandon K

Jan 6, 2022

I've lived here for just over 4 years. I hear a lot of my neighbors complain that rent is raising however I think its fair. EVERYTHING is raising look at your local food stores so they are not doing what they don't need to. If you can not hack it then MOVE OUT!!! THE ONLY COMPLAINT I HAVE...…. The building across from me still has a flashing light now sense the beginning of August. PLEASE FIX THIS!!!

Buffee Best

Dec 30, 2021

I seriously would choose ZERO stars if that was an option. I moved into my apartment in November 2019, with my elderly parents. I was their caregiver. My dad died in February 2020. When it came time to renew our lease they upped our rent. Then came back and said, oh sorry that was a typo, you’re going to have to sign another lease for more money. Mom and I signed that lease. Then a day later they came back again and said they “forgot” to include our garage rent and increased our rent by another $75 and made us sign another lease. Six months later the manager, Nancy, sent my mother an email saying she hadn’t been paying her garage rent and was going to back bill her $75 a month, and increase our rent by ANOTHER $75. I sent her an email explaining that we were sent a second lease to re-sign to include our garage rent and I included the emailed proof. She had the audacity to try and challenge it. She sent me an email saying that most tenants believe they’re paying garage rent with their lease but it’s a separate contract. Again, here’s the email Nancy where you increased my rent by $75 to include my garage rent. I talked to my neighbor, Jessie, and she said their rent stayed the same because of COVID. Then the office termed our lease a month early. I called and asked for them to send a copy of our lease so I could apply for government assistance to help with funds. My mom was in the hospital dying. They sent a 1 month lease and charged me a $475 deposit for the apartment I was already living in, while accepting government funds. Then they charged me another $200 “transfer fee” to secure the 3 bed 2 bath apartment for $1600 a month that we requested because my niece was moving in to help me take care of my mom. Once my mom died, they came back and said sorry you can’t transfer. And now they sent a lease for another $500 deposit and want to charge us $1600-$2000 depending on how many months we choose for the same 2 bed 1 bath apartment that I was paying $1088 for just a month ago. And there’s so much more. This place needs new management.

Delores Jenkins Wilkerson

Sep 6, 2021

Living at Thorneberry Atrium since 2014 has been for the most part a enjoyable experience. The previous manager, Val, was friendly and attended to emergency situations like leaks, etc. immediately. However I moved from a one bedroom to a two bedroom apartment on June 1, 2020. The dishwasher wasn't working, it doesn't drain, and is still not repaired or replaced, though I was assured several times that it was ordered. I asked our new manager, Samantha, to please attend to the dishwasher, she also assured me that a new dishwasher was ordered. She gave me the the phone number for Triton Investments, the General Managers or Owners of Thorneberry Atrium Senior Apartments. The woman that answered the phone assured me again that the dishwasher was ordered from "Ferguson's." This time the process has been approximately ten days. So I'm waiting again for the dishwasher, in hopes that I haven't been manipulated again, it's been 15 months. My hands get sore, and fingernails are cracked from the hot water. Also, hand washing dishes requires possibly 3 - 4 times as much water. Yours truly, Delores Jenkins Thorneberry Atrium Senior Apartments

Scott Aguilar

Sep 3, 2021

Nice place to live. Good place, responsive staff. The apartments are good, just a few minor inconveniences. Toilets need multiple flushes. The master bathroom is small in the 3 bedroom.

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Questions & Answers

Can you apply online to live at Thorneberry?

Thorneberry | Oct 16, 2021
Thorneberry | Oct 16, 2021

Yes! Visit our website and click on the Apply tab to get started.

What leasing options are available?

Thorneberry | Oct 16, 2021
Thorneberry | Oct 16, 2021

We offer flexible lease terms of 3 - 14 months.

Do you offer co-living with individual leases - where you have a private room and share the common area with a roommate?

Thorneberry | Oct 16, 2021
Thorneberry | Oct 16, 2021

No, we do not offer co-living. We do one lease per apartment, with everyone on the same lease.

How much is the deposit and is any of it refundable?

Thorneberry | Oct 16, 2021
Thorneberry | Oct 16, 2021

The deposit is anywhere from $400 - $675 based on approved credit. The reundable portion is $125 for apartments and $140 for townhomes.

Is there an application fee?

Thorneberry | Oct 16, 2021
Thorneberry | Oct 16, 2021

The application fee is $35 per person. Anyone over the age of 18 must apply.

What are your application requirements?

Thorneberry | Oct 16, 2021
Thorneberry | Oct 16, 2021

We require income and credit qualifications as well as a criminal check and previous rental history check.

When is rent due and how can I pay? What forms of payment can I use? Is there a late fee or a grace period?

Thorneberry | Oct 16, 2021
Thorneberry | Oct 16, 2021

Rent is due on the 1st, and we offer a grace period of 3 days. The late fee is 10% of your market rent. We accept checks, money orders, cashiers check, debit in the office, or online with an e-check or credit card.

Is renter's insurance required?

Thorneberry | Oct 16, 2021
Thorneberry | Oct 16, 2021

Yes, we require renter's insurance with $100,000 of liability coverage. Personal content coverage is highly recommended.

What happens if I need to move out before my lease expires?

Thorneberry | Oct 16, 2021
Thorneberry | Oct 16, 2021

There is a lease settlement agreement which requires a 30 day notice and additional lease settlement fee of 2x the market rent.

Do you offer discounts?

Thorneberry | Oct 16, 2021
Thorneberry | Oct 16, 2021

Yes, we offer discounts to students, teachers, military personnel, preferred employers, and police.

Do you accept Section 8 vouchers?

Thorneberry | Oct 16, 2021
Thorneberry | Oct 16, 2021

Yes we do. Please contact management for details.

Can I request a specific apartment? Can an apartment be held and how much if the deposit?

Thorneberry | Oct 16, 2021
Thorneberry | Oct 16, 2021

You can request a specific apartment, depending on availability. We hold apartments for two weeks maximum with the deposit ($400 - $650 OAC).

What are the occupancy guidelines?

Thorneberry | Oct 16, 2021
Thorneberry | Oct 16, 2021

The occupancy limits are 2 people per bedroom plus 1 in the living room.

Can I sublet the apartment or list it on Airbnb or VRBO?

Thorneberry | Oct 16, 2021
Thorneberry | Oct 16, 2021

Our leases do not permit subletting or listing on a short-term rental platform like Airbnb or VRBO.

Is there a laundry on-site?

Thorneberry | Oct 16, 2021
Thorneberry | Oct 16, 2021

Yes, we have a 24/7 accessible laundry facility onsite, as well as washer/dryer connections in the apartments.

Do you have bike racks?

Thorneberry | Oct 16, 2021
Thorneberry | Oct 16, 2021

Yes, bike racks are just one of the community amenities we provide for our residents.

Do you have BBQ grills?

Thorneberry | Oct 16, 2021
Thorneberry | Oct 16, 2021

Yes, we have charcoal grills located in the courtyard for our residents to enjoy.

Is storage included? Is additional storage available?

Thorneberry | Oct 16, 2021
Thorneberry | Oct 16, 2021

Apartments include extra storage off the balcony or patio. If you need additional storage, we have garages for rent.

Do you have cable access?

Thorneberry | Oct 16, 2021
Thorneberry | Oct 16, 2021

Yes, we offer access to Xfinity cable services.

Do you offer valet trash removal service or recycling?

Thorneberry | Oct 16, 2021
Thorneberry | Oct 16, 2021

We have recycling services, but we do not provide valet trash removal.

Are there restrictions for what can be put on balconies or patios?

Thorneberry | Oct 16, 2021
Thorneberry | Oct 16, 2021

No charcoal grills allowed on patios. Contact management for more details.

Are there fees for using the common areas?

Thorneberry | Oct 16, 2021
Thorneberry | Oct 16, 2021

We do not charge fees to use the common areas, residents are welcome to use these amenities as part of living here.

Are there building quiet hours?

Thorneberry | Oct 16, 2021
Thorneberry | Oct 16, 2021

Yes. Quiet hours are from 10PM to 8AM. Please be considerate of your neighbors.

Can guests use the amenities?

Thorneberry | Oct 16, 2021
Thorneberry | Oct 16, 2021

Guests are welcome to use amenities as long as they are accompanied by the resident

What is the parking situation? What about guest parking, RV parking, snow removal, etc?

Thorneberry | Oct 16, 2021
Thorneberry | Oct 16, 2021

We provide free covered parking and a car care station with free vacuum & air for residents. Garages are available as well. Please contact management if someone is parked in your spot. Guests need to have prior approval from management. We do not allow recreational vehicles to be parked on the property. We provide snow removal, contact management for more details.

What if I need emergency maintenance - or just regular maintenance?

Thorneberry | Oct 16, 2021
Thorneberry | Oct 16, 2021

Call the office number, after hours it will be forwarded to our on-call service. For regular maintenance requests please contact management via phone or submit a service request online in your resident portal.

What is the smoking policy?

Thorneberry | Oct 16, 2021
Thorneberry | Oct 16, 2021

At Thorneberry, smoking is not allowed in the apartment, balcony or patio, or in the pool area. Smoking be at least 25 feet from any buildings (Apartment, Clubhouse, Daycare, etc)

Is there public transportation nearby? What main roads are close?

Thorneberry | Oct 16, 2021
Thorneberry | Oct 16, 2021

Yes, we are near public transportation via UTA & the Light Rail System. Yes, we are minutes from I-15 easy access to the Wasatch Front.

What school district is it in? What are the local schools?

Thorneberry | Oct 16, 2021
Thorneberry | Oct 16, 2021

The Alpine School District serves our community. Public schools include Central Elementary, Pleasant Grove Jr High School, Pleasant Grove High School, as well as John Hancock Charter School and Spectrum Academy.

Is there shopping nearby?

Thorneberry | Oct 16, 2021
Thorneberry | Oct 16, 2021

Yes, we are near a Walmart, Macey's Grocery, and plenty of other shops and restaurants.

Can I upgrade the internet so it's faster?

Thorneberry | Oct 16, 2021
Thorneberry | Oct 16, 2021

Yes, residents can upgrade their internet packages to faster speeds, contact management for more info.

Do these apartments have air conditioning?

Thorneberry | Oct 16, 2021
Thorneberry | Oct 16, 2021

Yes, each apartment has central air conditioning to keep you comfortable.

Do the apartments have patios and/or balconies?

Thorneberry | Oct 16, 2021
Thorneberry | Oct 16, 2021

Yes — and patios and decks provide access to extra storage space, too.

What size apartments are they?

Thorneberry | Oct 16, 2021
Thorneberry | Oct 16, 2021

We have 1-, 2-, 3, and 4-bedroom apartments ranging from 800 to 1,742 square feet.

Do you have furnished apartments available?

Thorneberry | Oct 16, 2021
Thorneberry | Oct 16, 2021

We do have some furnished apartment options available. Contact us for more information.

What kind of flooring is in the apartments?

Thorneberry | Oct 16, 2021
Thorneberry | Oct 16, 2021

Our apartment homes have plank, carpet and vinyl.

Are there washers and dryers in the apartments?

Thorneberry | Oct 16, 2021
Thorneberry | Oct 16, 2021

Apartments have connections for full-size washers and dryers. We also have a laundry facility available 24/7 for residents. Washer/Dryer rentals are available through appliance warehouse.

Is there a tub or a shower?

Thorneberry | Oct 16, 2021
Thorneberry | Oct 16, 2021

All apartments come standard with a shower bathtub combo.

What appliances do these apartments have in the kitchen?

Thorneberry | Oct 16, 2021
Thorneberry | Oct 16, 2021

Apartment appliances include refrigerator, electric stove, dishwasher, microwave, and garbage disposal.

Do they credit check

Beverly Edwards | Oct 16, 2021
Thorneberry | Oct 16, 2021

Yes, we require do require a credit check as part of our application process.

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Are the apartments pet friendly

jenessa peterson | Oct 17, 2018
Thorneberry | Oct 16, 2021

Thorneberry does not accept pets, however several of our sister properties are pet friendly: pets welcome at Triton Terrace in Draper and Legacy Springs in Riverton. Dogs welcome at Windmill Cove in Sandy and Serengeti Springs in West Jordan. Small dogs welcome at our senior community Thorneberry Atrium.

Do they allow pets here?

Catalina Tejeda | Oct 17, 2018
Thorneberry | Oct 16, 2021

Thorneberry does not accept pets, however several of our sister properties are pet friendly: pets welcome at Triton Terrace in Draper and Legacy Springs in Riverton. Dogs welcome at Windmill Cove in Sandy and Serengeti Springs in West Jordan. Small dogs welcome at our senior community Thorneberry Atrium.

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