UPS Customer Center

Category: Shipping and mailing service

Address: 801 Industry Ave, Lima, OH 45804, USA

Phone: +18887425877

Opening hours

Sunday: Closed

Monday: 9–10:30AM

Tuesday: 9–10:30AM

Wednesday: 9–10:30AM

Thursday: 9–10:30AM

Friday: 9–10:30AM

Saturday: Closed

Reviews

Kelsey Pollock

Aug 23, 2022

I work there.

Dennis Paul

Mar 8, 2022

Was impressed with the price and the speed of package being shipped thank you

Tanner Linet

Nov 27, 2021

Terrible. The driver that delivers to my house. Has struggled not once but twice with deliveries. I order items frequently from Amazon and other websites. The delivery driver for my area has made it so I was not able to receive my package for several days. They have the option to put down that they can not find my house. Even though there is a very large sign with my address on it. It is not a matter of him not finding it, it's laziness. It was Saturday both times this has happened. It is not a coincidence. Please sort out your drivers especially this one.

Sherry Stinson

Nov 25, 2021

They never deliver my packages on time. I call and they still are late or never show up.

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Questions & Answers

Why can’t the drivers get the packages to the correct house. Second time this year a package I paid a expedite fee on was lost cause the drivers can’t read apparently.

Joshua Lacy | Oct 17, 2019
Shannon Rempe | Oct 17, 2019

Hello! Sorry for the inconvenience you have experienced. What is your address? I'll see who the driver is, and have a talk with them.

I have a package that says it is at the UPS Facility in Lima and will be delivered to my home tomorrow. Am I able to pick up the package today at the Facility?

Marsha | Mar 20, 2022
Sherika Gates | Mar 20, 2022

You might need to call and tell them your on the way to pick it up so the driver can leave it at the facility.

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Package sent from Netherland Hilton Hotel in Cincinatti Ohio to Cleaves 3220 Spencerville Road last Friday Sept 24 did not arrive. Htoel cannot find sent documentation. Can you help track this package?

SVC | Oct 16, 2021
UPS Customer Center | Oct 16, 2021

Hi, For proper assistance from UPS, please contact us with your tracking information via a Private Message or Direct Message on one of our social channels: Facebook @UPS or Twitter @UPS.

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I'm missing my package last September 14 because it might be delivered to a wrong person and am trying to get hold of the UPS customer service on how I can get back my package.

Lisa Newland | Oct 16, 2021
UPS Customer Center | Oct 16, 2021

Hello, Lisa. If you need further assistance from UPS, please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook @UPS or Twitter @UPS.

Why can't the driver get the right house? My address is Very Visible. This is ridiculous. Disappointed.🤔😟

Pam Tackett | Oct 16, 2020
Randall Eads | Oct 16, 2020

I would call and talk with them about this. they've always been very good customer support with me and they might be able to figure out what's going on.

Do you have shipping boxes?

Stephen Mattison | Oct 17, 2017
Tom Kesner | Oct 17, 2017

Some, not all sizes .

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