Crystal Springs Water

Amanda Johnson

I wish I could give Zero stars for their customer service. I'm moving and called to set up a pickup date for my cooler and bottles. They never showed, and didn't call. So I called and they said they'd be out the next day. Surprise, they didn't show, didn't call. I call again, they say they'll be out the next day. I pushed them on the issue and then they said they actually couldn't come out until the NEXT week! So what were the promises then? Well next week is too late because as previously mentioned, I'm moving. They said I could 1. Leave it all outside. 2. Make a two hour roundtrip drive to their warehouse to drop it off. Or 3. Take it all with me. Well 3 would have worked if your employee hadn't advised me to NOT do that and just get new equipment at our new location. So movers are already gone. I have no way to take it with me. The service rep then tells me that if I leave it outside and something happens to it they'll charge me either the rental fee or for the whole price of the cooler. I'm sorry, but you have failed to make it to two appointments to pick up this equipment, and you want to charge me for it?! You must be crazy. You have clearly demonstrated that you don't care to get your equipment back. Even worse, you have ZERO care for your customers and their time and money. I have been a customer for over 5 years and have a home and business account. Thank you for making the decision for me to change providers.

ReelGood Fishing NC

This place does NOT know hiw to operate or follow instructions. I have called 5 times now. They were instructed to let us know when they arrive, they don't. They leave a couple bottles where ever they feel like it on our property. They DO NOT PICK UP THE EMPTY BOTTLES!!!!! I called for the 5th time to let them know that they did not pick up the empties, lady said she scheduled a pick up on 4/18(yesterday).......the 15 empty bottles are still sitting here! Now I have to call AGAIN!!!!!

jakranz gmail

I do not understand the bad reviews, I have had excellent service from Crystal Springs. My deliveries are on time and consistent, the product is excellent, love the new tops on the bottles that make it so easy to put the bottles on the stand without spilling. Love getting boiling hot water at the push of a button! The only time I had a problem, was right after the holidays, when they missed my delivery day, I just called and they got me my water the next day. Everything was very easy, and done quickly and efficiently.

Ryan Gilbert

I wish there was a way to give 0 stars. They miss more than half of the deliveries. The lazy delivery driver, Heavy set guy with light colored hair, has been asked several times to not leave the bottles on my steps in front of the front door. When he came this week, I did not walk out to greet him. Instead I pulled up my security system to watch him. He sat on his phone for a minimum of 10 minutes. Then proceeded to put the water bottles in the exact same place that I have asked him not to 3 times prior. It was funny seeing him move so fast stacking those bottles of water because he had been goofing off for 10 minutes and now had to get out of there as soon as possible I guess. It seems like now it is just a game to him. I will be installing a reverse osmosis system this week. Done with this service.