Franklin Mint Federal Credit Union

Stanley S

Being disabled, this branch is very accessible and easy to navigate from parking to tellers to customer service. Everyone is very helpful and pleasant. My wife and I have been very impressed with Andrejas S. He covers all bases when needed. He is very knowledgeable and honest. He is the go to person! Thanks Andrejas

Rita Rita

I'm speaking of customer service over the phone. I know the calls are answered by people who work here. I have never been treated so rudely, ever. The first person I spoke to was very kind but when I asked her why they were taking money out of my account to deposit to another account, she couldn't tell me and gave me her supervisor. She was rude as ever. I said that I needed my money. I needed gas and my money wasn't there. She stated that it couldn't be put back. She also stated that I needed to pay down my negative balance, which I was, but as I got the money. They decided that they would do it because i was taking too long. I get deposits every day and If I don't have gas, I can't make money. I told her that I was doing the best I could and that I needed my money for food for my children as well and she just snubbed me. I told her that I would put a bad review on Google and she shut my debit card down and I can no longer make deposits into my main checking account. So I was forced to bank elsewhere. That's not the only problem I ever had with them, but it's the biggest. I just started a new job and can't use them foe my direct deposits and all of my bills are linked to that account. I just have to start over after bring a member for 20+ years. Oh well! I guess that's just how the cookie crumbles.....

Aka (AkaLyria)

I absolutely LOVE banking here. The staff is always quick, attentive and passionate. They help you with whatever needs you have. They practice Covid safety as well. Andreas is the man I go to as he always has every answer I need. Would recommend banking here 100%.

Keturah Garvin

It's always an in and out process.