Hilton Garden Inn Ames

Marya Sanders

Great friendly staff. Willing to help and listen. Loved the cleanliness of the hotel and the breakfast was fresh and delicious. All hotel staff were happy to be doing their jobs.

Andrea Danielson

The hotel was on fire it was insane and miserable . This hotel staff was very sketchy when we went back to get our belongings . The front desk lady said : “glad u didn’t die ! “ beyond ridiculous. She also told us it was arson . And the fire alarms did not work completely unsafe .

Rene Jackson

The room had a broken coffee pot that spilled all over the floor. No one would come clean it. The girl at the front desk was very rude about the possibility of us having coffee from in the lobby. It took two days to get someone to remove the dirty towels from the room and replace them so we could shower. The tub drained so slowly that it became slippery an unsafe. The kitchen staff for the buffet in the morning we're lovely people. Although the last day we had breakfast they didn't tell us that the bacon was turkey bacon & turkey sausage and it was cold and tasted like cardboard.

Verified Hotel Guest

Positive: Location & accessibility. Negative: Upon check-in @ 530p, informed, bar & restaurant closed. The room I reserved on-line was for larger sq.ft. 2-Qn, w/walk-in shower. We got small room w/tub. Prior guests used water left in frig. Checkmix crumbs in bedsheets & on floor. No brkst included.