Broward Factory Service

Category: Corporate office in Hollywood, Florida

Address: 3500 N 28th Terrace, Hollywood, FL 33020, USA

Phone: +19549209774

Opening hours

Sunday: Closed

Monday: 8AM–5PM

Tuesday: 8AM–5PM

Wednesday: 8AM–5PM

Thursday: 8AM–5PM

Friday: 8AM–5PM

Saturday: Closed

Reviews

Juggernaut

Oct 17, 2022

The date is 10/16/22, the time I placed call for emergency assistance due to my A/C not cooling was approximately 10:38 a.m., the time is now 11:14 a.m., I still have not received a call back. I'm in South Florida, the house is reaching above 82 degrees and I have 2 children under 2 years old, I will update here as events transpire so everyone can see an objective true experience live. My review will start with 3 stars because I can go either way depending on their response. Will report back. Update #1: I e-mailed Ms. Sarah, per the review below, who works at corporate, at approximately 11:13 a.m. advising of my previous claim that still hasn't been fixed since July as well as my new emergency claim as of this morning. I also called the emergency line again and left another voicemail message advising of the emergency, as of approximately 11:38 a.m., no response via e-mail and no callback from the emergency response line. Update #2: The time is now 12:20 p.m. No callback nor e-mail response. I understand no e-mail response, it's the weekend after all, but for an emergency response telephonic line to take approaching over almost 2 hours? Not too happy... Update #3: The time is now 12:56 p.m., no callback from the emergency response line, even after leaving two voicemail messages. Update #4: The time is now 2:03 p.m., no callback. The on-call operator appears to be a "Yessenia", according to the automated voicemail response; she failed miserably today. I more than likely will need to seek an outside entity to come repair my A/C. Broward Factory Service failed miserably here today. Sunny South Florida is not a place where a faulty A/C can be ignored until a working business day. Rating changed to 1 star as of 2:06 p.m. Update #5: the time is now 8:04 p.m., no one ever called me. Officially done with this company. Such a shame, the owner really let the Broward branch go downhill.

Harvey Ross

Aug 2, 2022

DO NOT USE THIS COMPANY. TERRIBLE SERVICE. I contacted them to repair a fridge that was not working. There is an elderly woman in our home who needs medication including food to be in the fridge. They did not care. It took them 2 weeks to call me to get the part. How can a person live without a fridge for 2 weeks? But wait the nightmare continues. After 2 weeks, the technician came and after tinkering for an hour realized the part was the wrong part. It now has been 3 weeks without a fridge, no one has called me and we had to buy a new one out of pocket as it was a danger. AND IRONICALLY I HAVE THE SUPPOSED " GOLD PACKAGE". I called to complain and the manager was going to call me. But to no surprise, nobody called! This company is a scam and I will be reporting this to my condo association to ban them from doing any service in the 100 unit building.

Nancy Glover

Jul 25, 2022

Horrible! They are so dishonest. They charge you $10.00 for gas, every call. They tell you everything pre-existing. Leslie never mentioned this. Very unethical.

Kathryn Grabowski

Jan 26, 2022

We have used BFS for over 8 years and that says a lot ! Any time there has been an issue, someone has come out in a timely manner and fixed out problem with care and done so respectfully. Good Job BFS !

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Questions & Answers

How do I know if it is more cost-efficient to repair my old system or replace it?

Broward Factory Service | Oct 16, 2021
Broward Factory Service | Oct 16, 2021

The frustration of an equipment breakdown can make it tempting to solve the problem with a quick fix that doesn’t cost you a lot of money. That way you can get on with your busy life in relative comfort. But while a quick fix may be the least expensive solution in the short run, it may not give you the most value in the long run. It’s a fact of life: Older systems are more likely to break down. That means greater chance of emergency service calls and repairs—and paying for them. There’s also an ongoing cost factor. Repairing an old system can restore it only to something less than its original level of efficiency. After you’ve recovered from the repair bill and the frustration of a system breakdown, you’ll still be battling high energy bills. What’s more, even a system that doesn’t break down loses efficiency as it ages. A 15-year-old system doesn’t operate anywhere near the efficiency it had when it was new! Plus, when compared with modern, technologically advanced equipment, 15-year-old systems are considered inefficient by today’s standards. The average homeowner can save up to 40% on energy costs with new high-efficiency equipment. BFS provides heating, air conditioning, home warranty, and finance services to families in 18 locations across the southern United States.

What is meant by indoor air quality?

Broward Factory Service | Oct 16, 2021
Broward Factory Service | Oct 16, 2021

Indoor air quality (IAQ) refers to the impact, good or bad, of the contents of the air inside a structure on its occupants. Good IAQ is the quality of air which has no unwanted gases or particles in it at concentrations which will adversely affect someone. Poor IAQ occurs when gases or particles are present at an excessive concentration so as to affect the satisfaction or health of occupants. It is important to note that the concentration of the contaminant or contaminants is crucial. Potentially infectious, toxic, allergenic or irritating substances are always present in the air. There is nearly always a threshold level below which no effect occurs.

What types of pollutants are involved in Indoor Air Quality?

Broward Factory Service | Oct 16, 2021
Broward Factory Service | Oct 16, 2021

Air quality is affected by the presence of various types of contaminants in the air. Some are in the form of gases. These would be generally classified as toxic chemicals. The types of interest are combustion products (carbon monoxide, nitrogen dioxide), volatile organic compounds (formaldehyde, solvents, perfumes and fragrances, etc.), and semi-volatile organic compounds (pesticides). Other pollutants are in the form of particles. These include bioaerosols (mold spores, pollen, viruses, bacteria, insect parts, animal dander, etc.); soot; particles from buildings, furnishings and occupants such as fiberglass, gypsum powder, paper dust, lint from clothing, carpet fibers, etc.; dirt (sandy and earthy material), etc.

What is a tankless water heater? How much do they cost? Can I save money?

Broward Factory Service | Oct 16, 2021
Broward Factory Service | Oct 16, 2021

As its name implies, a tankless water heater doesn’t look like a traditional water heater because it doesn’t have a tank. That is because tankless water heaters supply hot water ‘on demand” -- when you need it--which means there’s no need to keep 40 or 50 gallons of water hot all of the time. this reduces energy costs vs. a gas-fueled heater, and eve more vs. an electric water heater.Other advantages f a tankless water heater includes fresher, cleaner hot water (no storage); longer water heater life; and space savings (a tankless water heater is much smaller and it hangs on a wall). But the benefit you’ll notice most is an unlimited supply of precisely heated water on demand. Tankless water heater cost more initially, but because they outlive tank water heaters, and they require less fuel, the offer better long-term value than conventional water heaters. Contact us for more details.

On mild winter days my furnace runs in short blasts and my home alternates from being too hot to being too cold. How can I fix this?

Broward Factory Service | Oct 16, 2021
Broward Factory Service | Oct 16, 2021

Installing a new furnace with a variable speed motor is a good solution. These “smart” motors automatically adjust the volume and speed of air based on your home’s temperature requirements. There will be fewer on/off cycles, smaller temperature swings, consistent, even heat and lower fuel bills.

I hear a lot of talk about high-efficiency heating systems. How do you determine a heating system’s efficiency?

Broward Factory Service | Oct 16, 2021
Broward Factory Service | Oct 16, 2021

There are two indicators of efficiency: Annual Fuel Utilization Efficiency (AFUE): All heating equipment manufactured after 1980 is required to have a label indicating its AFUE. The AFUE ratio is a measurement of a heating system’s seasonal efficiency, taking into account how well the system performs over an entire season of starts and stops. Modern heating systems can range in efficiency from 81% to 95%. If your system’s AFUE is lower than this range, talk to us about your replacement options. Combustion efficiency: When we tune up your heating system, we do a combustion efficiency test that tells us how well your burner is converting oil into heat. If your combustion efficiency is below 78, you may want to evaluate your upgrade options, which could include an oil burner retrofit. A new burner will burn the fuel/air mixture in a cleaner, more controlled manner, resulting in lower heating costs and less air pollution coming out of your chimney.

What is a cracked heat exchanger?

Broward Factory Service | Oct 16, 2021
Broward Factory Service | Oct 16, 2021

The heat exchanger is the main component of your furnace. If the heat exchanger has a crack or a rust hole, combustion fumes (including carbon monoxide) can contaminate the air in your home. This is a potentially deadly situation and should be addressed IMMEDIATELY. A cracked heat exchanger usually requires replacing the entire furnace. If you suspect that you might have a cracked heat exchanger, or a carbon monoxide problem caused by your furnace, turn the system off immediately. Then contact us right away for service.

How does a furnace differ from a boiler?

Broward Factory Service | Oct 16, 2021
Broward Factory Service | Oct 16, 2021

The basic heating principle is the same. The difference is that a boiler heats water instead of air. A circulator pumps the hot water through a system of pipes, distributing the water to radiators, baseboards or air handlers throughout the home. Some boilers are designed to create steam, which circulates by means of a system of pipes. The pipes are connected to steam radiators throughout the home.

How does a furnace work?

Broward Factory Service | Oct 16, 2021
Broward Factory Service | Oct 16, 2021

Heat is generated by burning oil or propane inside the furnace. This happens in the combustion chamber, which gets very hot. Air absorbs this heat in the furnace’s heat exchanger. Next, the blower sends the heated air through a system of ducts, and warm air circulates through the home.

What should I do if my heating system doesn’t work?

Broward Factory Service | Oct 16, 2021
Broward Factory Service | Oct 16, 2021

Before you contact us, go through the troubleshooting steps below to make sure a service call is really needed: Make sure the thermostat is set above room temperature or in the “heat” position. If it’s a digital thermostat and the display screen is blank, you either need new batteries or the power supply has been interrupted. Check for a tripped circuit breaker or a blown fuse. Look to see if the power switch for your heating system is turned on. Sometimes, these get turned off accidentally. If you have an oil heating system, press the reset button on the burner relay—ONLY ONCE. If your system doesn’t start after you push the reset button the first time, do not push it again. Pushing this button more than once can cause your heating system to “flood.” Too much oil will get pumped into the combustion chamber, resulting in a lengthy and costly repair. If at this point you still don’t get heat, call us immediately. When a service technician arrives, let him know everything you did to the system before he begins working on it. You should also let him know if anything out of the ordinary happened, like an unusual noise, a strange smell or smoke.In many cases, this will help the technician find the problem—and get your heat back on again—faster.

Can I cover my outdoor heat pump?

Broward Factory Service | Oct 16, 2021
Broward Factory Service | Oct 16, 2021

If the cover was far enough above the top of the unit as to not impede the air flow discharging discharging from the unit. And if it doesn't interfere with servicing of the unit, then it could help protect the unit from the elements like snow, ice, falling branches and leaves. But it really isn't needed. heat pumps are designed for outdoor use.

What is a heat pump?

Broward Factory Service | Oct 16, 2021
Broward Factory Service | Oct 16, 2021

A heat pump is essentially an air conditioner that can also run in reverse. Both rely on the fact that a liquid absorbs heat as it is vaporized into a gas and that a gas releases heat as it condenses into a liquid. When in heating mode, a substance called a refrigerant will be compressed by the main component in a heat pump, the compressor. As it is compressed, it will release heat as it is condensed from a gas to a liquid.The heated liquid will then be sent through a coil inside your home, where it will gradually cool down as it releases its heat into the ductwork or hot water pipes of your home’s heating system. The liquid will then be sent through an expansion valve, where is will be reduced in pressure as it enters a wider pipe. The liquid will then enter the outdoor coil, where it will absorb heat as it boils into a gas. When in cooling mode in the summer, the cycle is reversed so that heat is transferred from the indoors to the outdoors.

Do I really need a tune-up for my air conditioning system?

Broward Factory Service | Oct 16, 2021
Broward Factory Service | Oct 16, 2021

An air conditioning tune-up and inspection will help catch service problems before they get you hot under the collar. Many breakdowns occur on the hottest day of the year — because that’s when your air conditioning system is under the most stress. And because a tune-up ensures that your system will run at peak efficiency, it will lower your electric bills. A system that’s running efficiently can save you as much as 10% on your cooling costs.

Is it OK to “mix and match” air conditioning components of different efficiencies?

Broward Factory Service | Oct 16, 2021
Broward Factory Service | Oct 16, 2021

It’s never a good idea to mix and match air conditioning components of different SEERs. You might save money initially by replacing your outdoor unit with a unit that has SEER of 13 (now required) or higher, and hooking it up to your 10-or-12 SEER indoor unit. However, it just doesn’t make sense in the long run. You’re just not going to get your money’s worth in terms of comfort and efficiency. You’re better off paying a little extra up front and save a lot more over time. At Broward, we have the expertise to help you choose the right efficiency system for your home. For a no-obligation evaluation and FREE estimate, contact us today.

Can I get a quote over the phone?

Broward Factory Service | Oct 16, 2021
Broward Factory Service | Oct 16, 2021

We can give you a ballpark estimate if we have enough information, but it’s hard to determine a good estimate without physically seeing your current equipment.

How much does an air conditioning system cost?

Broward Factory Service | Oct 16, 2021
Broward Factory Service | Oct 16, 2021

There are many factors that come into play when determining the cost of your central air conditioning system. When it comes to an air conditioning system, aside from choice of the unit, model and size, and important factor is to have it installed properly in order for it to work as it should. Contact us today and get a FREE estimate.

Do you do duct cleaning

arlene wanatick | Oct 17, 2018
Broward Factory Service | Oct 17, 2018

Good morning, Some of our local offices do offer duct cleanings.What city and state is your property located? Thank you - Sarah

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