Pizza Hut

2ninja4you

Ordered a pizza at 9:30 PM for delivery, paid over the phone and employee said 30 minutes for it to be delivered. Keep in mind, place supposedly closes at 11 PM. 10:30 PM comes around. Nothing. I call the place and it says they’re closed. 10:50 PM I drive over to see if I can just pick up my order, but they are closed. We did not received our promised order. Not a call or anything from them to at least let us know they won’t be delivering our order.

Phases

Pizza Hut has always been my very favorite pizza establishment since the 80's. The pizza is always delicious and their recipe doesn't change! Thank you for that.

Virginia Marshall

The workers are not qualified to make good decisions. We ordered & payed for order online and they said they had no drivers. So, then we said we’d just swing by & pick the order up & they claimed they can’t do that. Don’t understand why since the order is already payed. We asked to speak to a manager or to someone who’s qualified to handle this situation and they said they have no manager on the shift. These workers are very young and don’t know how to think logically. Maybe they need more restaurant experience just to learn how to think in a logical way.

Destiny Lokey

Work on providing customers with more accurate delivery estimates, and insure that their order is received hot and fresh. Which should be the ultimate goal of a highly rated business such as yourselves. This advice is based off my most recent experience with pizza hut. I have submitted a ticket, and am awaiting a response. I enjoy pizza hut as it is was a distinct nostalgic part of my childhood. Unfortunately too often when I choose to give the hut another opportunity, hoping to get that great quality I remember as a child they fall short. My most recent order was delivered 30 minutes past the estimated time, but was ready an hour prior to me receiving it. Thus leading to a poor quality product, and another repeat dissatisfied customer. I understand it is difficult to insure that all locations are striving for A+ conditions. But for a large majority of your customer base, something drastic needs to take place. Do better.