Homewood Suites by Hilton York

Ella Hayes

This hotel was just ok. I gave it two stars because of the following issues: 1) Digital Key only forced to get into the building, I cottons not access my room with it 2) the silverware in the dishwasher was dirty 3) the rim smelled like cigarette smoke 4) the breaker was not great m. I could have went to a gas station and paid for better breakfast. I picked this hotel because of the full kitchen option, however next time I am in the area I will stay somewhere else.

kerry delaney

Love this hotel we have been staying here once a year for many years now for a swim meet. This was our last year as kids are off to college now. They are in the process of replacing the flooring carpet and tile. Was still quite and neat looks bright and new.

Kenneth Coffey

The entire purpose of this review is solely to make the staff more aware and allow for a better experience for everyone. I think when the disappointment of our trip wears off, we would likely stay here again. The hotel is currently undergoing some renovations. This did not directly impact our stay as it was mainly cosmetic and did not cause any disruption. We booked and stayed 4 nights and 5 days. On the first night, the fire alarms when off at 2am which if you have never encountered before, are so loud that you cannot hear your own voice. Evacuated 4 young kids to outside where it was roughly 17 degrees. We were allowed back to our rooms about 25 minutes later although no real apology or explanation from the staff. Only told to go back to our rooms and that it was a problem with their system. Our kids were scared to death for the remainder of our stay each night. The hot breakfast that everyone ranted and raved about on other reviews was sub par. It consisted of cereal, fruit, oatmeal and if you would like, they will warm you up a Jimmy Dean frozen biscuit sandwich. This was probably the biggest disappointment as we had to go find breakfast elsewhere each morning. There were some issues with the room such as practically no toilet paper in either bathroom and 2 tissues in total. I had to track down a staff member on the second night after calls to the front desk went unanswered and no one there when I walked down. The gentleman I stopped in the hallway was very nice and provided me several rolls of toilet paper and 2 boxes of tissues. Two towels per bathroom for a 2 bedroom hotel room fit to accommodate 6-8 people. There were also closet doors that are borderline impossible to open and close, lamps without lightbulbs, faucets that the cold and hot were reversed among a few cosmetic issues however, I assume those will be corrected through the renovations. There were a few maintenance team members who were very rude and during daytime hours, shout at you “no parking” somewhere specific while you were parking if it was going to interfere with their work however, there was zero way for a guest to know that we would be in their way and these spots were not blocked off, coned off, roped off or anything to suggest you shouldn’t park there. I saw this happen to several guests, not just myself. A few positives- The room was spacious enough for the 2 of us and our 6 kids which would normally have given us enough space had we not had the kids scared from the fire alarm on the first night. (They all wanted to be crammed in the same room with mom and dad after that). The indoor pool was immaculate, warm and we all enjoyed it on several occasions. There was an outdoor courtyard that provided a basketball court and outdoor grills. The beds were pretty comfortable although I believe they are all being upgraded to new ones or some may already have been. Every member of the staff, minus the 1 maintenance guy were extremely nice and kind and seemed to actually want to be helpful which was nice. It was conveniently located and easy to get places for food, activities etc. You can tell that the upgrades, when complete, will be nice and that the hotel will be a really nice place to stay. Ultimately, I think that all of these things are items that the hotel can work on to improve.

Adam Carter

I travel for work have stayed in over 200 hotels across the country in the last 3 years — The staff at Homewood Suites by Hilton in York, PA has exceeded all of my expectations by leaps and bounds. They do their best to make you feel welcome and at home and anything I’ve needed has been accommodated with a friendly smile. There is a great continental breakfast, complimentary coffee 24/7, indoor pool, 24/7 fitness center. The rooms were recently remodeled and will be receiving brand new furniture which I’m particularly excited about. They have a nice updated and modern look and feel with an open concept. Kind of feels like a really nice small apartment. I don’t understand how there are any negative reviews listed on Google (most likely because there are always people that you just can’t please). As nice as the new remodel is and new furniture is and amenities — the best part about this hotel is their staff and you would be making a mistake if you chose to not stay here. Rant over haha.