Illinois Department of Human Services

Category: Social services organization

Address: 333 Potomac Blvd Ste F, Mt Vernon, IL 62864, USA

Phone: +16182421040

Opening hours

Sunday: Closed

Monday: 8:30AM–5PM

Tuesday: 8:30AM–5PM

Wednesday: 8:30AM–5PM

Thursday: 8:30AM–5PM

Friday: 8:30AM–5PM

Saturday: Closed

Reviews

Linda Rainey

Dec 3, 2021

Wearing mask , still in great need for America. The employees here are very helpful in one getting the proper papers filled out that is needed to get asst. Keep up the kindness and support you show helping families in need.

Kym “Kymbob” Hooper

Sep 6, 2021

Couldn't talk to a real person. Terrible customer service.

Sandy Adair

Aug 17, 2021

The workers are polite and very helpful to me and I'm thankful for that

Ashley Fox

Jul 23, 2021

No one answered had to leave message but they call u right back they are on top of things to be behind

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Questions & Answers

Why is it that when you call then it’s goes straight to hold and no one answers the phone EVER!? I know they weren’t swamped for an hour and a half straight first thing in the morning 3 days in a row

Shawn Rainey | Oct 17, 2018
sherry hester | Oct 17, 2019

I want to know the same thing. The last time I called, I was told there would be an hour wait.

Is there a new policy that allows them to not answer phone calls. You can’t ever get a hold of anyone. It is ridiculous! The only time I can ever get answer is to drive across town just to get something established. Waistline gas for a question!

Kenya Thorpe | Oct 16, 2020
Rodney Hill | Oct 16, 2020

I have the same problems can never get them to answer either and when they do some of them are very rude and unconcerned. Report them or file a major complaint!!! Everybody should file a complaint to get them straight... I have and also filing a appeal because they cannot add and subtract.

Do they close for lunch

Donna Snow | Oct 17, 2018
Nancy Cox | Oct 16, 2020

Yes from 12 -1

I want to know why they never answer the phone and why no matter what you do they always completely mess up my case no matter what ant one single thing has changed for our case since 2004 but and when they combined my link card back with my hu

Stacey L. Gallatin-Moore | Aug 17, 2022
Stacey L. Gallatin-Moore | Sep 16, 2022

Well sounds easy but when you have no transportation there you can't ....no every time I go to Jefferson County they screw it all up or tell me that they can't give us anything I have to go back to Marion County to straighten it out....they tried to tell Emily she couldn't get her medical card and snap until shes 22 and when Rogers case worker called him she said they lied to her

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Where is the office located

candice simer | Oct 16, 2020
Nancy Mayfield | Oct 16, 2020

In in the rend lake market place. It's the building next to the theatre. You turn at McDonalds and Bob Evans cracker barrell

I have a medicaid abuser living right next door, yet every time I call a number, I'm given another number, which gives another #. I have been trying for 3 weeks to report this egregious

Rozz Adams | Oct 17, 2019
Ribbon Allen | Oct 17, 2019

Have you tried the Fraud hotline? 1-844-453-7283

Is the office in Mt. VERNON, IL open today?

Catherine Hart | Oct 17, 2018
Diana Bean | Oct 17, 2018

Yes

What’s your website for food stamps

Jamie Martin | Oct 17, 2018
amanda bennett | Oct 17, 2018

✅ yes

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