Firestone Complete Auto Care

Kelly Thomas

Called to inquire about a set of new tires. The person that I spoke to didn't seem knowledgeable about the inventory or the time that I could bring my car in that Day. Went up the street to Walmart and was very pleased.

Marie D.

IT TOOK 4 HOURS FOR A SINGLE TIRE!!!!! WITH AN APPOINTMENT!!!!

Georgia Havens

Came in with a flat tire issue on Sunday and had my tire replaced within two hours! Customer service was kind and helpful and my tire seems to be doing great. Thank you all for speedy and thorough tire replacement!

Josh Wackler

Never coming back. I have probably used this location 6 times and have had at least one issue each time. Three months ago I took it in with a spare tire on and needing them to replace the tire I took off. I also asked them to investigate the check engine light. They told me the light required a part which took five days to ship (which of course is not their fault), but after five days and them "fixing" it, the check engine light was still on. Plus, when the took the spare off and replaced it with a new tire, rather than returning the spare to the bottom of the truck they simply put it in the back of the truck. Maybe that's not a requirement, but it's lazy and bad customer service. Then last week I took my truck in for two new tires and an oil change. When I picked up my truck the next day they told me they would email me an invoice. When I got my truck home I noticed the old tires were simply moved to the back. And when I got the invoice it was confirmed--they only rotated the tires, they didn't replace them which was what we discussed. I had to return and expressed my frustration, as that is a complete waste of my time. They apologized and when I came back again to pick it up, I asked them to confirm if they had actually replaced the tires this time. The sales associate gave me a very sarcastic, "yes sir, I hope everything is perfect and up to your standards" comment. The manager was next to him and grabbed him by the arm and told him that his comment wasn't appropriate. I responded that I didn't appreciate his sarcasm to which he responded, "well you can just not come back." Which I won't. I will never be returning to this location ever again. And I suggest to anyone not to come here. It has never, ever been a positive experience.