Building Blocks Pediatric Group

Rose Lopez

I was very happy with this center. It has been the medical center for my children of choice for eight years. The doctor is great, but the staff that is working in the clinic is very unpleasant in the way they treat you and I mean It is very difficult to communicate with them or make an appointment whenever I call they give me bad information they refuse to give me accessible appointments and that they want to impose the schedule on the patients or a certain occasion that the nurses at the dental clinic had to help me to get the documents that were required because in no way did they answer the call and they hung up on me I want to communicate with the doctor and she always makes me up Locks to not communicate with him I guess they do it to prevent me from complaining to the doctor And well I have been trying to call for a month to make an appointment for my son to get a vaccine that the School requires on the day of the doctor's physical He told me that he should be put on until he was 11 years old to call a month before and make the appointment. I called a month before following the doctor's instructions. The nurses refused to give me the appointment and more than a month had passed and I couldn't. getting an appointment for a simple vaccine is very disappointing and reading the comments I am not the only one who has the same problem and it is also very difficult to call to make the appointment it is the same day since one also has a job has things to do and as much as in this center they value their work also we who work have to value ourselves at work and be able to make appointments in advance so as not to lose face with our work Also when they are appointments for a medical check-up the children s If they suddenly get sick it is also very difficult to go to the doctor. The nurses always say that it is very busy, there are many patients, so if that is the case, because this center does not have more doctors who are up to the task, if there are many patients, that means that the clinic must give the battle to get all the patients treated The truth is that I had given it five stars because I was very happy and satisfied but the truth is that I feel so overwhelmed that I feel that this medical center is no longer welcoming for me even I am thinking of changing clinic since there are others that are very well referred And I also understand that they can sometimes be very saturated but try to find an appointment and a good schedule for a whole month to call early and for a month an appointment is not possible that bothers me because i'm not talking about a day or a week to get a date this is frustrating

Cary Rivera

Doc Rivera's care is good. The bad thing is that they don't attend emergencies. They tell you that you should call at 9. Call at 9. There isn't a vacancy. Call tomorrow? Geez, how can one expect tomorrow with a sick child, this clinic is only for vaccines that they already schedule for a long appointment.

Aaliyah Salva

I don’t know what is the problem these people have in customer service. When you call and you try to talk with the doctor or make an appointment they can never do it. It doesn’t matter if the kid is super sick they don’t care. Dr. Rivera is super good doctor, but his colleagues aina and marlen ,I don’t know if these are their real names, because they didn’t want to give me their names, it’s always the same exact problem with them. The only solution they tell you if your kid is sick is “go to the hospital”. What kind of service is that? This is not the first time either.

Danielle Perez

I used to love Dr. Rivera (Roger) but now the office refuses to give any appointments.  They tell you, you have to call the day of and all appointments are booked by 10 (they open @ 9). It's sad that its so hard for my kid to be seen by his doctor. Unfortunately, I will be switching doctors even though my son's been seeing Dr. Rivera since birth. Also the girls that answer the phone are always very rude and will leave you on hold for like an hour. No one needs this kind of nonsense when your trying to get your child better. Pandemic or not!