Corporate Offices of Goodwill Industries of Middle Tennessee

Hillarie Barber

I went to Goodwill in Dickson to do some donations and was told where to sort my items. I went back a few days later and was told that you can no longer assist customers with donations. I do not find this to be very good customer service.

Andrew Rutland

goodwill is a joke that are charging ridiculous prices for free stuff that's dirty, damaged, and often unusable plus the thieves they have working there ensure nothing good comes out, so I joined them, I go get donations often and give them away to people that need them which is what they are supposed to do

Kimberli Rose

Goodwill stores in TN. used to surpass the others I’ve been to in other states but now they are the same or worse. The past few years has seen the quality of items severely decline and prices go way up. They may be putting good items online and leave the junky items for their stores it seems. I am now finding clothes with holes, stains or washed out. No name brands anymore unless there is a flaw with the clothing. The racks are all different and clothes of various sizes are mixed together, making it hard to find the correct fit. Toys are broken and useless, and many items I wouldn’t even give away yet prices are insane! I once saw a $50 price tag on a junky broken dog carrier that cost less new. And $30 on a pair of Nikes missing the insole! What gives, Goodwill? Have you gotten into the greedy game instead of offering decent items for decent prices to benefit your community? You are listed as a “nonprofit” and get your items free to sell, so I can only hope your exorbitant profits are truly going to benefit those in need. Sadly, I will not be patronizing your stores any longer. I am fed up with the new changes that are NOT for the better!

mrsmah10

Goodwill as a company sucks! They mark USED items prices higher than new. They changed to a no return policy and no exchanges. When you call them out on Facebook for being a bunch of greedy a**es, they block you and make it to where you cant comment. Truth hurts huh, Goodwill? YOU SUCK!! You USED to be a good place to shop, not anymore.