Byers Dublin Subaru

Sarah Hall

I bought my Ascent in 2020 and I have loved it. There was a recall on some parts and Byers got me in quickly, provided a rental car when the replacements took longer than expected and communicated with me throughout the process. I love my Subaru and I highly recommend Byers.

Wesley Wunderlich

I don't normally leave bad reviews, but this has gotten to the point where I'm just so frustrated I don' know what else to do. My experience started with me bringing in my 2022 Subaru Forester Wilderness to get an oil change and to investigate a clunking sound. This was on August 4th, 2022. The clunking sound ended up being from the roof rack (my mistake), but that is beside the point. While the car was at the service center the technician accidentally backed the vehicle into a cart, damaging the rear bumper. They said that they would replace the bumper. At this point I started to get frustrated because they just wrecked my brand new vehicle, but they said they would fix it. The new bumper did not arrive until September 8th, 2022. At this point I brought the vehicle back in and while I was there also asked to have a hitch installed. They completed the work and I picked the vehicle up. After I got home I started to notice issues. The trim they had installed where they had installed the hitch was peeling up on one corner and looked bad. Even worse, the new bumper they had installed was not clipped in on one side. So, I had to call them back and then bring the car back. I brought the car back on September 22, 2022. The next day they call and say they need to order another part and that my car wouldn't be ready until next week. I don't understand why they didn't have all the parts they needed to install the bumper originally. It seems odd that they just went ahead and installed it without all the necessary parts the first time, but anyway... I asked if I could pick up my car and bring it back when the part arrived. They said yes I could do that, but if I did that instead of leaving it there, they would need to schedule me out once the new part arrived, and that they were scheduling out to October 4th. Whereas is I just leave it with them they could have it done by Sept 27. This was kind of the breaking point for me. I think it is absolutely ridiculous that they not only wrecked my brand new car, but then they didn't even fix it right. Then when they needed to order a new part so that they could fix it right they don't even let me pick the car up and bring it back without losing my place in line. I really don't want to leave my car with them all weekend considering the last time they had it they wrecked it. But I need this fixed before I leave for vacation. I really thought taking my car to a Subaru dealership would be the best way to keep it in tip top shape, but instead they have done nothing but make it worse. Very frustrating experience. I'm giving 2 stars instead of 1 because my buying experience from Theresa was great. Also I think that Ann, my service rep, is doing the best she can (though I don't understand not allowing me to pick up my car and bring back without having to start the scheduling process over).

Sam Bilbrey

Sales guy (Bob Miller) was outstanding. No pressure, knew answers to questions. Did not try to push us anywhere we did not want to go. Very good experience.

Lynn Rideout

Teresa is excellent to work with. She listened to my daughter's vehicle needs and preferences.