Best Western Providence-Seekonk Inn

TuttlePatriarch

Initially, we thought this hotel was great. The female front staff was very friendly and nice and the room was tended to each day. However, on the 2nd to last day (of 5), my special needs daughter unexpectedly had her cycle and it got on to the sheets. We requested that the room be serviced and gave the staff a heads up about why we needed the room serviced. We specifically told the front desk and the staff stated it would be cleaned. However, it was never cleaned. We had to get creative for two days. This is an UNACCEPTABLE response and the reason why we will never use this establishment or any Best Western again especially for the lack of customer service with the amount of money we spent booking five days at a Mass. hotel.

Lee mcc

I'll tell you this Sam and his wife are the most personable people I've ever met at a hotel. They run the buffet and I'm seeing him at the front desk. Housekeeping does not work in the afternoons and nobody bother telling us that. So when we left the room in the afternoons it didn't get cleaned. After two days we asked about it and they gave us clean towels and took our garbage. They are very centrally located. And have a beautiful indoor pool.

Amber Souza

Nice place to stay. Pool was clean rooms are clean and the women in the kitchen was absolutely wonderful. And sweet! She made my sons extra food and the manager even made his plate. Will definitely stay again.!

Verified Hotel Guest

Positive: I was surprised during Covid-19 when I stayed at the Bw Providence/Seekonk hotel and found it shiny-new and clean and well-cared for by the staff. They were true to their word about the complementary full breakfast. Cordial staff. Nice job. Negative: Though I give this hotel a ***** rating, there was one detail I'd love to see altered: The elevator bell rings way too loudly when it arrives (even at 3 in the morning!) Still all-in-all I had a great stay there.