CNY Fertility Buffalo

S B

All of the staff at CNY are amazing! They are so kind and explain everything that they are doing and why. They make a difficult situation more bearable and are the most kind hearted genuine people I know. I have been coming here for months and have gotten to know the staff very well and they have gotten to know me. I would recommend them to anyone who needs a fertility specialist!

Racheal Henry

I called CNY facility and wow the phone staff is fantastic and patient. They couldn't give me an exact plan or cost but they were able to give me an idea of what the cost and process was going to look like. They were very helpful with my many questions. I did call a different fertility clinic prior (Buffalo IVF) and it was night and day. The receptionist at Buffalo IVF seemed to have no clue as to what the process might look like or an idea of cost. Nothing, she said I needed to come in for a consultation at $250 just for the doctor to tell me the possible steps and prices. I understand that she is not medical (I worked many years a medical secretary) but how do you have absolutely no clue of anything. I feel I definitely made the right choice.

Raquel Fleming

This place is amazing and the staff is very helpful, knowledgeable, and friendly. From day one I knew this was the IVF office for me. I felt welcomed! They listened to what I had to say and the gave me there guidance. I have not one negative or bad thing to say. Only great things! Thank you CNY staff for making me feel comfortable and welcomed. And I am a travel patient who has driven over 9 hours to this office and it's definitely worth the trip in my opinion.

Samantha Pauly

Worst experience with a financial department that I have ever encountered. Received a bill stating a charge was never paid and attempted to contact them through their "patient portal" which is also only ever half updated and not checked. Could not reach by messages or calls for a month. Finally, when I spoke with someone I asked to go through the itemized charges on the account. I had called 3/10/21 to make sure the balance was zero before proceeding with IVF but then received a bill for services from 1/25/21 in 7/21. The rep in the billing dept advised "it can take up to 6 months for a charge to show up" and confirmed I called 3/10 to pay off the remaining balance (which was not cheap). Be aware the payments you make are not always applied to the charge that you think they are and make sure you keep your own VERY accurate records of charges and payments. I will not be working with them again, it has been nothing short of a nightmare between ill communication and a poor excuse of a billing dept.