HSS Stamford

Cheryl Marino

After much consideration I chose HSS on their reputation and on the very confident Dr. Steven McAnany, who told me no doubt my quality of life would improve after surgery with him. After surgery, I was left with bi-lateral drop foot. I fully understand that there are always risks with surgery, but after meeting with many specialists of equal status I have been told the surgery should have been discontinued when he ran into complications. Dr. McAnany chose a risky route and left me permanently handicap. After weeks in Stamford Hospital then Gaylord Hospital where I spent another 6 weeks learning life skills for the handicapped, how to fall without breaking anything, cook, clean and bathe. I was unable to walk, spending several months in a wheelchair, then to a walker. Three years later, many surgeries, procedures and endless PT, I am able to walk with a brace. SO much more has been taken from me. I’m left on a unlivable fixed disability income, I am a burden to my family and friends who I depend on for so much. The cost has been high physically, emotionally, mentally, financially and spiritually.

Kristen Guan

Do not come unless you have emergency. They Charged me extremely high fees.

john palmer

I would like to complain about the HSS ring-back service. This is the process so far. I was given an HSS doctor referral number where a member of HSS advised on a doctor for me to schedule with a 1 Blachley, Stamford I was told by the advisor than I would get a call back from the Dr's assistant/nurse Two days later i had a voicemail from the office and was advised to call back. I did but the call did not go direct to the doctors office but to another call service. They forwarded my call back request to the office. I never heard back I called again 2 or 3 days later. Again I could not get direct to the office but the same call service . Again they requested a call back for me. Again nothing. I have called 4 times over the course of a week and have heard nothing back. No matter how busy everyone is , this service is awful and reflects badly on HSS. There is no doubt that when I eventually get an appointment that the struggle of getting that appointment and the inefficiency of the scheduling service will color my expectation of the overall customer service. I will also have to mention this to the office when i eventually get an appointment which is a really bad way to start any relationship with a new Doctor. HSS need to reexamine the way appointments are handled and people are called back (or not)

Alex K.

Good doctors but prices are a bit out of control.