Fairfield Inn & Suites by Marriott Chicago St. Charles

jason montgomery

Roach 🪳 on the bed soon as we walked in for our 10 day stay turned around and walked right back out. Staff was friendly and understanding but being that this hotel was right next to where I'm working this week and we had to go to another place 15 minutes further away was an inconvenience..

andy robinson

I am a truck driver. I was involved in a minor fender bender with another truck. My wife is riding with me for the first time in years. My company, Blackjack Express, reserved a room for us until my truck gets repaired. Unfortunately, we checked in at nearly 11:00p.m. and were starving. Everything nearby was closed or wouldn't answer their phones. There's a little area with snacks you can buy near where you check in. There was the most friendliest lady, Mary, that was running the overnight desk. She was incredibly nice and friendly. We are from Floriduh, and I've been telling my wife how the folks from the Midwest are so nice and sweet. She finally got a taste of it. The room is incredibly clean. I would stay here again, without fail.

Melissa Hood

Wonderful hotel with very beautifully set rooms . The staff was helpful and caring and was always available!

Raquel Ugalde

Check in was relatively seamless, we were able to come in 30 minutes prior to the actual check in time. The elevator was broken, we were on the 2nd floor but I can imagine what an inconvenience that would've been for someone who was unable to walk up to their room. The room above us was extremely disruptive, they were running around for the first 2 hours of us being there. We called the front desk to give them a courtesy call to ask them to be respectful of other guests, however, at 6 am - they were running around again. Around 9 am, room service came and tried to unlock the room while we were sleeping. When we came out for breakfast, room service was in the hallway and said, "you didn't answer, man!" Which was incredibly rude. When we went downstairs to tell someone at the front desk, they didn't apologize or say anything about the situation. We left immediately afterward and will never be staying at Fairfield Inn - St. Charles, again, and we will be telling everyone about our experience.