Verizon

Savages hit the Blunts

🙁☹️😠👎One of my family members got the brand new iPhone 13 pro 3 months late the OLED display burnt up she bought the Verizon warranty they sent her a (replacement refurbished) iPhone 13 pro she bought a brand new phone she should get a brand new phone not a refurbished used phone the warranty said a brand new phone if broke it's very dishonest unloyal and very unprofessional they did that when she bought the phone she was (purposely) avoiding (refurbished phone) and it would have been around 300$ less so they literally were trying get the brand you completely unscrached with only burnt screen iPhone and replacing with refurbished phone that was no where like new like Verizon said would replace she took it to Apple Apple gladly replaced the screen on her (brand new phone) with no charge with there factory warranty version was extremely unprofessional and scam like and the company literally was thinking they were helping we sent the (refurbished) phone back because it was a pure scam and they were unhelpful and unprofessional at the phone I'd give them 0 stars if possible.

Airatic Studios

I don't know if it's just this store or Verizon it's self but just trying to upgrade to a new phone and a new plan has been a 2 day process of roundabout circles and employees/managers that literally seem to not want to do ANYTHING to retain customers or help. Can I just ask why on earth it is now my responsibly to deal with customer service and the loyalty department to solve their system issues while I am IN THE STORE!? just awful service awful attitude and terrible experience. And I'm still waiting for my phone that was supposed to be availible for pick up at the store. Not only am I losing hope in Verizon the experience has made me lose hope for the future of humanity. Maybe try another store? Or switch carriers I've been a customer for 17 years and now I'm considering it after this weekend of pain and frustration.

Jessica Ringling

My husband and I have been to this location twice now- here are our experiences: 1. The first time we went into this store, we waited around for about 30 minutes for someone to even acknowledge we were there. Once we were, the person told us that we couldn't be helped in store, and we should instead call the Verizon number to have our issue taken care of. 2. The second time was just my husband, last night. He dropped his phone in water, and yesterday it finally decided to call it quits. My husband came into the store after work (about an hour until they closed) and again waited around for about 20 minutes until someone could help him. When he told the sales person what he was there for, the salesman was very rude and my husband could tell that he just wanted him to leave. My husband wanted to walk out of the store with a new phone. The salesman was not helpful in saying which color options were available (my husband picked a color, the salesman said they didn't have it, he picked another color, the salesman again said they didn't have it in stock, repeat) Once a phone color was figured out, the salesman was pressing my husband HARD to buy phone insurance, which he repeatedly told him he did not want to purchase. The salesman seemed to get angry with my husband that he didn't want to buy the insurance. Finally, the salesman told my husband to just call the Verizon sales number to get a new phone. I also asked my husband to inquire about an iPhone watch, as I have been wanting one. He ended up not asking because the salesman was so rude. My husband left the store an hour after arriving, disappointed and without a new phone. I understand that technology is improving, but sometimes a customer just wants to have an "old school" sales interaction where they can be helped in-person and walk out of the store with a product. Why is this so difficult to do at this location? Do the salesmen not make commission anymore? Verizon's loss, as we will be heading to the Best Buy across the street today to purchase him a new phone, and myself an iPhone.

Crosstif

I understand people have had bad experiences at this store, but I wanted to write about a GOOD experience I had here. I came in to get a new iPhone for my plan and Luis greeted me at the door. He was SUPER communicative and a nice guy. Felt very comfortable with him. He was also obviously very experienced and knew what he was doing. I cannot speak about other employees, but Luis was awesome. The store manager even opened the door for me as I was leaving and thanked me for my business. Overall, great experience.