Macy's

Category: Department store in Roanoke, Virginia

Address: 4841 Valley View Blvd NW, Roanoke, VA 24012, USA

Phone: +15403620900

Opening hours

Sunday: 12–7PM

Monday: 10AM–8PM

Tuesday: 10AM–8PM

Wednesday: 10AM–8PM

Thursday: 10AM–8PM

Friday: 10AM–9PM

Saturday: 10AM–9PM

Reviews

Trena Moore

Oct 4, 2022

Great prices and fabulous staff.

Teresa Neil

Oct 2, 2022

What can I say, it's not Nordstroms.

Samual Sproat

Oct 1, 2022

It’s a low end high end location.

Bloo Jay

Oct 1, 2022

Just your regular Macy's

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Questions & Answers

Why dont stores want to make a sale by phone any more? Macy's you are missing some big dollars from older folk who dont like online shopping.

A Google User | Dec 18, 2021
Beverly Coates | Jan 17, 2022

You must shop online for Macy's store. Gets delivered to you & often have specials going on this way.

How do I return an online clothing item for a refund that doesn't fit?

Bobbie Peak | Oct 14, 2021
Chris Thompson | Oct 14, 2021

We walked in to a register to return our items in person. Quick and easy.

Where can I find men's denim jeans at this location?

Dante Medori | Oct 14, 2020
Ronald Carter | Oct 14, 2020

Bottom of the store

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Do you all have shopping carts?

Cheryl R. Fitzgerald | Oct 15, 2019
Albert Journiette | Oct 14, 2020

No

Can I return or exchange items bought on line at the store ?

Lan Hoang | Oct 15, 2018
April Rose | Oct 15, 2018

Yes. With a receipt.

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If the tag receipt or clerk never told me it was last chance item how am supposed to know? I can't return a formal dress that doesn't fit and I have no use for. Why shop at Macy's in ROANOKE va if your not a mind reader or psychic??

Jamie Bernard | Oct 15, 2018
Shivani Parikh | Oct 14, 2020

Well first of all, the tag should have a blue or a yellow ticket which tells that it is a LAST ACT item! Secondly, even if there is no such thing, then when the receipt is printed (although the stuff at the rack says its last act or it might displaced because of other customers), at the very end you will see written that "Last act items need to be returned within 30 days of purchase", & finally, the associate always reminds you that it can be returned within so & so time but if they forget, it is YOUR duty to ask them since you are paying YOUR money.. Nevertheless, if any issue, the Managers are ALWAYS available to help you regarding such situations! You can also contact customer service live chat on Macy's.com & they can send u a shipping label for your return!

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Why does it take 15 minutes for a pick up order at cosmetics counter?

R McNichols | Oct 15, 2018
Shivani Parikh | Oct 15, 2018

If u let someone know that you are looking for someone to help you at cosmetics but couldn't find them, they would call for them on speaker !! Sometimes they might not be there on the counter as they would be sorting stuff in the stock room for their inventory or online orders…

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If I ordered something off line and it doesn't fit can I return to the store

Kyndall Goff | Oct 15, 2017
Jennifer Lilley | Oct 15, 2017

Yes, just have your invoice also.

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