Palmetto Citizens Federal Credit Union

Kelly Medina

They're continuously ripping me off with Over Draft Fees. I had to use my card without money for awhile. But then notice they didn't charge me for the 3 single uses I had to Over Draft. They broke up my 3 payments into several pieces and kept charging me with fees several times to each piece. THEN. the next week WITHOUT my permission they took money out of my checking account to pay the fees... EVEN THOUGH, it gave me a due date. So I'm thinking I had more money in my account than I did and without my knowledge I was continuously Over Drafting again. ALSO THIS WEEK, they were Over Drafting my account when I already had money, like before I even got to Zero dollars in my account. Somebody explain to me, why I'm having to pay TWICE as much than I actually Overdrafted. And there's nothing I can do about it. This Bank is a Complete Rip Off!!!!! People are broke and they don't care.

Kelsey Guy

Definitely wouldn't recommend going here. We are newer to the state and came in looking to get a HELOC for our house. I was NOT impressed with our interaction. I walked in ready to sign up for an account and he actually talked me out of it. Maybe it's because I have colored hair and face piercings but he kept talking about how if I felt our "vibes" didn't match then I should STRONGLY consider going elsewhere. He clearly thought our family wouldn't bring good business to the bank. He asked if he could be blunt and straight to the point with me. He then told me that they will bend over backwards for long-term members, but new members they just do the regular amount of work for. So it's best that I go into multiple different banks and find one that best suits our family. He kept emphasizing that this is a long-term relationship and I should really consider going to check out other banks. I have never in my professional life had someone actively persuade me against signing up with their institution. My neighbor who referred me to this bank talked to the manager after my encounter and the manager asked me to call her. I did so and left her a message and never heard from her. All of this has left a very poor taste in my mouth and I would not recommend this thing to anyone.

Keith Connolly

This is the second time I am posting a negative comment regarding the same problems. You would think all the time they were down to redo their systems but calling on the phone and reaching a person is impossible and uncalled for. They must hand out those "so called" best of the best but what makes a financial institution great is CUSTOMER SERVICE PERIOD because other than that you use ATM machines, you deposit funds, you transfer funds. They should change their hours to Palmetto Citizens time instead of regular hours; reaching someone is a CRAPSHOOT. GOOD LUCK!!

Joe Tedd

As a recent "escapee" from N.Y. I was pleased to select Palmetto Citizens FCU as my banking institute upon settling down here in the midlands. I had the pleasure of establishing my initial accounts with Whitaker, who was a genuine pleasure to deal with. She fully explained all the options available, and when the time came a few months after moving down here & getting settled in, I was introduced to Ashby, whom I'm working with now to help set up some financial vehicles to put my money to work for me, so I can enjoy my retirement a little more comfortably knowing folks who truly care and look out for their clients best interest are overseeing my financial affairs, while I can enjoy devoting time to enjoying life. Kudos to the many fine folks I've encountered and interacted with at the Richland County, Clemson Rd. branch of PCFCU, Y'all have been most welcoming & helpful, and professionally proactive!