GFL Environmental

Shawnee McKendry

DO NOT USE THIS COMPANY!!! I was recommended by a family member who uses waste management (GFL bought them) and this has been the worst service we have ever had. I started my service a month ago. Two weeks in and they still had not picked up trash and sent another bill in the mail. I called the company and ask why I am being charged if they still haven't picked up yet. The operator let me know they had charged me extra for the can and would remove the charge. They also scheduled a missed trash pick up and let me know I had been scheduled on the wrong route. Thought that was the last of our issues.. well they didn't pick up last Tuesday or this Tuesday. I called them again today and ask why they haven't picked up yet again for another two weeks. The operator let me know I was still scheduled for the wrong route and she would fix it. I let her know now it has been a month and you would expect a hey sorry for them not picking up.. nope! The person asked if there was anything else and hung up. I called back and let them know I wanted to cancel the service. No reason to waste money and not even get a hey sorry we missed you. Do not recommend this company at all!!!!

natalya vedernikov

Awful customer service. Second day on the hold listening music and no one answering phone, but after one hour on hold just turning call off.

Chris Balliew

Update: I recently had to deal with GFL again to obtain a recycling dumpster. The salesman, Matt, was professional, thorough and very communicative. He ensured everything we talked about happened and quickly. Also, Kim (in the office) went out of her way to ensure my bill was correct and I understood the charges. I called them back to only get a quote for a baseline, but I am now a customer. Service has been consistent for many months now. I am glad to update this review. This is the only negative review I have ever posted online. It is well deserved. I run a business in Columbus, NC. GFL is contracted through the town to remove our waste twice a week. Usually they pick up around 5 am. Today, I went to remove my empty cans, which are placed in front of my business for their ease, and place them back into our waste area. They were still full. I called to ask the question if they could let me know when the bins would be emptied. Their response was, "Please call back at 5 pm (which is when they close) and we will let you know if we can schedule you in the next 24 to 48 hours." I have no more room for trash. I will have to take the time to load up for the dump to take it myself. This has happened multiple times since we opened fifteen months ago. I would recommend never to depend on GFL Environmental. I would give them zero stars if I could.

W Baynard

Much better pricing than we had with Republic services. Trashcans are a bit smaller but they always show up and get the job done. Gave 4 starts because we do have issues receiving bills but haven't had any issue with getting help paying over the phone.