Ford Service - Gerald Jones Ford

Shenghe Xi

my check engine light was on right after maintenance, I had to go back to fix it. Had to wait 1 more hour. Overall ok.

Deanna Palmer

My husband took his truck in for service. After it was there All day we got it and went home only to realize they didn't do anything they were supposed to no oil change and the tires were not rotated will never go there again. I took the truck to the Dodge dealership in Waynesboro Ga and guess what my tires actually got rotated.

Lydia Woods

Service Advisor Arlen came across as unsure of how to perform job related tasks. Made me feel insecure that my car would be serviced correctly. Mumbled. Difficult to understand. Not sure how to use computer program for service tasks. I came in to have phone synched to car menu and to be able to access music play lists and technician said I needed a new computer as original was not working. (Also key fob battery was replaced) An appwas made for me to have computer (or chip) replaced but when I arrived part had not been ordered and technician had to recheck/diagnose that a new computer/part had to be ordered. I was told I didnt have the "bumper to bumper" warranty I purchased and he had to go back inside and find my warranty. Basically I initially had car checked and was told what the problem was, then had to make an appt to check/diagnose car a 2nd time for same computer/part and make another 3rd appt to have computer/part ordered and replaced. I find this process repetitive and believe it shows incompetence abd wastes my time, technician's time, and causes mistrust of Ford. I had excellent experience buying car and now feel like I may have made a mistake. I do not want Arlen as my service attendant to complete this round nor any time in the future.

Rovel B

I went in and ordered a small part I needed and they got it for me within the next business day