TD Bank ATM

Pixie Ghibs

I've had my account for years with TB Bank. My account switched from a student account to an account that needs a minimum of 100dollars a day in my bank. I wasnt aware that there were two other account types. The lady just assigned this one to me. The maintenance fee is $15 for that. They have two other accounts that have $5 or $4 maintenance fees. Kristine failed to give me this information today when I called requesting more info on my account and what I could do about the $15 fee. I just started a new job, waiting for my first paycheck. the maintenance fee has been screwing me up for a few months now. She hung up on me twice instead of informing me about the other kinds of accounts they offer. Instead she implied I'm stupid for not realizing the maintenance fee happens the same day every month. Its very upsetting when i dont receive the good customer service (I'd imagine) youd want your employees using. Ive never had an issue like this before, im a loyal customer and Kristine makes me question if I should keep yall as my bank. Isnt it her job to help inform me of other services your company offers?

Javier Baez Armenta

I love this bank forever. The service is excellent. People is very friendly and polite. My vehicle was towed away once from my parking spot.

TheNameNoOneHasButMe

I had the privilege of going into this Bank while I was on vacation. I had a serious problem. The assistant advice president / store manager Stewart H Marsh dealt with me personally. He was the best I could have ever asked for to help me with my situation. He even went above and beyond knowing that we was going to the Biltmore and it was going to be raining and it gave me an umbrella. I was in and out in 10 minutes problem solved and was better off for it. I love TD Bank. And this just proves why because of their amazing customer service.

Victoria Bounds

Worst bank. Monthly service fees, over draft fees, they have no problem taking 4 or 5 overdraft fees in a day for payments that keep trying to go through. Turned my card and online banking completely off because of “suspected fraud”!!!!! They didn’t even call me And ask if the suspected fraud charges we’re money. Now I can’t use my card my money, and have to Wait until 9 am when they open to talk to someone. If this was an emergency and I needed my money I’d Be screwed! Absolutely ridiculous. Closing my account today. Customer service is very poor.