Cool Springs Imaging

Shirley Shelton

I was able to walk in for a chest xray my doctor had on order. Was called back within a few minutes of checking in and out in 15 minutes. The report was on my patient portal that evening. You can't beat that!

Rose Clark

Rude, uncompassionate, very unprofessional.

Mel Cryar

Zero stars. STAY AWAY. There is signage and a guard stationed at the door before you enter their office to enforce masking. It's 2022. Masks are now voluntary & proven to have no effect. (see google New York Times). I recently accompanied someone to Vanderbilt Hospital for outpatient surgery and was not required to wear a mask there the entire time I waited. I have been to this office 3 times and every time it’s the same. The first words spoken to each client is a rude “Do you have a mask?” Then the wearing of that mask is micromanaged with ongoing rudeness. Then comments about the mask use while you are trying to check in. The desk attendant was extremely snarky and could not answer my questions. Also, I simply cannot hear what she is saying with her mask on. When are your managers going to let this go? Covid is over. Can we please move on? Having imaging performed is stressful enough without struggling to breathe through a mask. They are mostly concerned with masking and then billing. I was asked to pay BEFORE the appointment. I have NEVER experienced that in a doctor’s office of any kind. They do not accept my insurance. The amount I paid was twice what was quoted to me over the phone by the billing department for self-pay. I asked for a copy of my procedure results but I was told I had to request that separately elsewhere. They will not just send it to you but require another trip to their office to pick it up. I will never use this office again for any reason.

Kimmally

This place has always been pleasant and professional. Like most places it appears that they are experiencing a shortage of staff. And I understood that, but an older gentleman made the comment that he had been waiting for an hour. I felt so bad for him. I felt worse when the tech said, Yes sir. We do have other patients. I know they were busy and tired and wanted to go home. I just hope that in the future this tech can understand that she isn’t the only one that’s tired and wanting to go home. Otherwise she was nice to me. I just felt bad for him.