Internal Revenue Service (IRS) Taxpayer Assistance Center

Category: Tax department

Address: 201 Thomas Johnson Dr, Frederick, MD 21702, USA

Phone: +18445455640

Opening hours

Sunday: Closed

Monday: 8:30AM–4:30PM

Tuesday: 8:30AM–4:30PM

Wednesday: 8:30AM–4:30PM

Thursday: 8:30AM–4:30PM

Friday: 8:30AM–4:30PM

Saturday: Closed

Reviews

Ronald Claros

Aug 31, 2022

Horrific - a human cannot even make an appointment online. They make you wait forever, then it either hungs up or it tells you that the volume is too high and to call at a later day. The IRS has locked mom's account because they claim that dad passed away a year earlier. There is no way to speak to a human being to tell them that such information is false. Even the SSA has confirmed with mom that the SSA has the right information and the IRS has made a terrible mistake. Problem is.. that mistake cannot be fixed because nobody is around to speak to.... EXTREMELY FRUSTRATING. Meanwhile, mom cannot file this year's taxes because her previous year's income tax records have been officially "locked" by this inadequate federal agency.... sad.

Elizabeth Foltz

Aug 8, 2022

I have been trying to make an appointment for my grand daughter for 1 month. I can not get through on any line. She has also tried. At one point the phone rang and rang and then they hung up on her. We are going to travel to the Frederick office (35 miles) to see if we can make an appointment in person.

MARCELA SORTO

Jul 7, 2022

Very rude, uneducated with manners.one simply looks for help and they're disrespectful about it. Ms.johnson specifically would talk over me , one of the rudest people I've ever encountered

Teresa Riner

Apr 13, 2022

Called local office during business hours, unable to get live person on phone.

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Questions & Answers

Dealing with the IRS has been awful! All I want to do is speak to a live person and none of the IRS numbers are taking calls or even calling back. I wanted to know the status of my refund since it has now been 2 months. I can't find any info.

Alex George | Oct 13, 2021
Alvaro Gonzalez | Oct 13, 2021

You have to keep calling until some one answers the phone then you can make an appointment to see them. They do help you, but I'm sure they can do more if they wanted.

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Is anyone else still waiting for fed tax refund?

Cindi O'Connell | Oct 13, 2021
Rebecca Sheppard | Jun 15, 2022

Yes, last years they are trying to steal from seniors ,u know they are stealing from everywhere .it's the truth!!!!

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how can I make an appointment ?

Samira Valibeigi | Oct 13, 2021
Jeanie Carter | Oct 13, 2021

Good luck!

Can I go to the irs office and pay what I owe in taxes?

Carmen Corgan | Oct 14, 2018
Elease Layman | Oct 14, 2018

I paid in person at this location last year.

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my grandson is a first time filer we are having a problem e-filing his papers I was told I need to get a 8879 form but I didn't see it listed how do I get one?

kathy gray | Oct 14, 2018
Rebecca Keyser | Oct 14, 2018

There's a IRS building on the the corner of Heather ridge drive. Its across from Walgreens. Park in the back parking lot. That's the door to go in for irs office. Its best to get there I think between 9:30-4:30. Best before like 3:30 tho. If they are busy and have to wait till 4:30 they won't see you, even if waited all that time. They are very rude there. But if it's just a paper they have that without the wait. Just get it from the book shelf.

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