Shake Shack Madison Square Park

Category: Hamburger restaurant in New York

Address: Park, 23rd Street and Madison Ave Madison Square, New York, NY 10010, USA

Phone: +12128896600

Opening hours

Sunday: 11AM–11PM

Monday: 11AM–11PM

Tuesday: 11AM–11PM

Wednesday: 11AM–11PM

Thursday: 11AM–11PM

Friday: 11AM–11PM

Saturday: 11AM–11PM

Reviews

Deb C

Oct 13, 2022

Great burgers on the park

Mylex Reviews

Oct 12, 2022

Good value for price, had the mushroom burger and the bacon bbq burger, it was lovely sitting in the park.

Keith Savage

Oct 11, 2022

Extremely busy, queue for ages to place order, then move to another window to wait for old age and starvation to set in before they eventually call your name with the wrong order. Frozen yogurt, a beer and a can of wine should not take 25 minutes to find!!

JOSE ANGEL BELINCHON LOPEZ-REINA

Oct 11, 2022

Fantastic burgers and a place to go for the best burgers in New York

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Questions & Answers

Are vegan options available at this location?

Lena | Aug 14, 2022
MnR | Aug 14, 2022

Yup

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Hi, can I have a gluten free menu?

Fabian Weigandt | Oct 14, 2019
juan Muñoz | Oct 14, 2019

And

Do you offer veggie burgers?

Katy Myers | Oct 14, 2018
Merci Merc | Oct 14, 2018

Nice sandwich the mushroom burger

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How much is the hamburger and potatoes worth?

Carolina Martinez | Oct 14, 2018
Antonio Granados | Oct 14, 2018

About 15 dollars but they are worth it

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Prce on burgers?

genny johnson | Oct 14, 2017
Thomas Lennon | Oct 14, 2017

Shack bgr 5 plus tax

Is this shake shack halal?

Madiha Saleem | Aug 14, 2022
Lee Loo | Aug 14, 2022

I am not sure . I did not checked or see any halal signs . Sorry Madina.

Is this chain still open today

Jason Cheng | Jan 16, 2022
Mr. Kwame Rawlins | Jan 16, 2022

yes

Are visitors required to show proof of their COVID-19 vaccination?

Shake Shack Madison Square Park | Oct 13, 2021
Shake Shack Madison Square Park | Oct 13, 2021

We only require visitors to provide proof of vaccination if it is mandated by the local guidelines.

Are visitors required to wear masks at this Shack?

Shake Shack Madison Square Park | Oct 13, 2021
Shake Shack Madison Square Park | Oct 13, 2021

We only require visitors to wear masks if it is mandated by the local guidelines!

I have a food allergy. Can I eat at the Shack?

Shake Shack Madison Square Park | Oct 13, 2021
Shake Shack Madison Square Park | Oct 13, 2021

We’ve got you covered! Go to our Allergy page for more information.

Is your meat halal or kosher?

Shake Shack Madison Square Park | Oct 13, 2021
Barbara Johnson | Oct 13, 2021

Kosher

I want to be a Shake Shack supplier! How can I get in touch?

Shake Shack Madison Square Park | Oct 13, 2021
Shake Shack Madison Square Park | Oct 13, 2021

We’re happy to hear! Please visit our contact page and select the Become a Supplier tab for more information on how to submit.

Where can I find your nutritional info?

Shake Shack Madison Square Park | Oct 13, 2021
Shake Shack Madison Square Park | Oct 13, 2021

We pride ourselves on sourcing premium ingredients. Download our nutritional information to learn more. To learn more about our dedication to premium sourcing, check out how we Stand For Something Good.

What kind of oil do you use in your fryers?

Shake Shack Madison Square Park | Oct 13, 2021
Shake Shack Madison Square Park | Oct 13, 2021

We use soybean oil in all our fryers

What can I order through delivery?

Shake Shack Madison Square Park | Oct 13, 2021
Shake Shack Madison Square Park | Oct 13, 2021

Most of our classic menu can be delivered, except for our wine and beer.

I had trouble making an app order and now I’m seeing multiple charges. What do I do?

Shake Shack Madison Square Park | Oct 13, 2021
Shake Shack Madison Square Park | Oct 13, 2021

Oh no! Usually, erroneous pending charges should fall off your statement after a few days, but if you’re seeing two processed charges for one order, reach out to our team via our contact form! We’re happy to clear this up for you.

Do you charge a delivery fee?

Shake Shack Madison Square Park | Oct 13, 2021
Shake Shack Madison Square Park | Oct 13, 2021

We only charge a 99 cents delivery fee on orders placed through our App or Web – and if your order is over $35, we’re happy to wave it! Please note that we also charge a small basket fee for orders $12 & under.

Does Shake Shack deliver?

Shake Shack Madison Square Park | Oct 13, 2021
Shake Shack Madison Square Park | Oct 13, 2021

We sure do! Shake Shack offers delivery for App & Web orders from most of our Shacks! We’re also available for delivery on third party delivery platforms like Grubhub, Uber Eats, Postmates, Door Dash and Caviar.

How can I delete my Shack App account?

Shake Shack Madison Square Park | Oct 13, 2021
Shake Shack Madison Square Park | Oct 13, 2021

We’re sad to see you go! Hit us up via our contact form with your account email address and we’ll help you out.

What can I order through the App?

Shake Shack Madison Square Park | Oct 13, 2021
Shake Shack Madison Square Park | Oct 13, 2021

Nearly all of the Shack classics are available on our app, including our burgers, hot dogs, fries and more.

I received a promo code for the Shack App. Can I redeem it in person?

Shake Shack Madison Square Park | Oct 13, 2021
Shake Shack Madison Square Park | Oct 13, 2021

While app promo codes can only be redeemed through the Shack App, we’re happy to redeem gift cards and eGift cards for in-person orders (excluding Shake Shacks located in stadiums, airports and international locations).

Do you accept credit cards?

Shake Shack Madison Square Park | Oct 13, 2021
Shake Shack Madison Square Park | Oct 13, 2021

Of course we do! We accept all major credit cards at all locations.

I have a great site location for Shake Shack! How can I let you know?

Shake Shack Madison Square Park | Oct 13, 2021
Shake Shack Madison Square Park | Oct 13, 2021

Thanks for the suggestion! Please visit our contact page and select the Real Estate tab for more information on how to submit.

Does Shake Shack Franchise?

Shake Shack Madison Square Park | Oct 13, 2021
Shake Shack Madison Square Park | Oct 13, 2021

At this time, we do not offer franchising. Some of our Shacks are operated via licensed agreements. Check out the Partnering with Shake Shack tab on our FAQs page for more information!

My Shack isn’t showing up on the app or website. Why can’t I place an order?

Shake Shack Madison Square Park | Oct 13, 2021
Shake Shack Madison Square Park | Oct 13, 2021

We want to make sure we offer the best experience to our guests at the Shack, so it's possible that the Shack temporarily disabled mobile ordering. Drop us a line through our contact form to learn more!

What are your gluten-free options?

Shake Shack Madison Square Park | Oct 13, 2021
Shake Shack Madison Square Park | Oct 13, 2021

We’ll gladly accommodate a gluten-free diet at each Shake Shack upon request. Just ask the Shack team for assistance and they’ll be happy to help. Please reference our Allergen Information page before visiting. Here are a few suggestions for anyone with a gluten allergy: • Any burger can be ordered with a lettuce wrap, and most of our US Shacks offer gluten-free buns. Flat-top dogs can also be ordered with a lettuce wrap. • Our ‘Shroom Burger contains breadcrumbs, so it should be avoided. • Please do not order our fries. The oils in our fryers are filtered through the same equipment as our ‘Shroom Burgers. • Frozen custard should be ordered without the cone, and make sure to double-check the ingredients of the “Seasonal Shakes” with our cashier before ordering.

I know you don’t franchise, but what about a license agreement?

Shake Shack Madison Square Park | Oct 13, 2021
Shake Shack Madison Square Park | Oct 13, 2021

Thanks for the suggestion! Please visit our contact page and select the International tab for more information on how to submit. Our International team handles licensing agreements for US Shacks as well.

Why can’t I find a delivery option for Shake Shack?

Shake Shack Madison Square Park | Oct 13, 2021
Shake Shack Madison Square Park | Oct 13, 2021

It looks like your location is outside of our delivery radius! We restrict how far we deliver to ensure we’re only serving our guests fresh food in a timely fashion.

How can I cancel an order?

Shake Shack Madison Square Park | Oct 13, 2021
Shake Shack Madison Square Park | Oct 13, 2021

App orders can be cancelled up to 30 minutes before the designated pick up time. Orders placed for ASAP pick up cannot be cancelled once submitted.

What vegetarian/vegan options do you have?

Shake Shack Madison Square Park | Oct 13, 2021
Shake Shack Madison Square Park | Oct 13, 2021

Our ‘Shroom Burger is a great meatless option, featuring a crisp-fried portobello mushroom stuffed with gruyere and cheddar cheese and topped with lettuce, tomatoes and ShackSauce. We’re also testing a new Veggie Shack at select locations. The Veggie Shack can also be made vegan if requested!

Shake Shack would be perfect for my event. Do you cater?

Shake Shack Madison Square Park | Oct 13, 2021
Shake Shack Madison Square Park | Oct 13, 2021

Ain’t no party like a Shake Shack party! We don’t have an official catering program, but if you email us with a few details we’ll connect you with a nearby Shack to see what we can do. If you’re in the greater tri-state area, you should consider booking our Food Truck for your event!

Where in the world is Shake Shack?

Shake Shack Madison Square Park | Oct 13, 2021
Shake Shack Madison Square Park | Oct 13, 2021

We’re all over! Check our locations page to find the closest Shack to you.

What can someone with a soy allergy order?

Shake Shack Madison Square Park | Oct 13, 2021
Shake Shack Madison Square Park | Oct 13, 2021

Unfortunately, many of our hot food items contain soy. Based on your allergy, you should not consume our fries, cheese, Shack Sauce or the ‘Shroom Burger. You should be able to enjoy most of our shakes and custards worry-free, though! For complete information on the items that contain soy, please reference our Allergen Information page before visiting.

Which locations have the Shack App?

Shake Shack Madison Square Park | Oct 13, 2021
Shake Shack Madison Square Park | Oct 13, 2021

The Shack App is available at most U.S. locations*! From the app’s home screen, tap on the white pane at the bottom of the screen to search for the nearest Shack by city, state, ZIP code or location. If your app doesn’t load locations, you will need to ensure that location services is enabled. *Excluding airport and stadium Shacks

Do you accept cash?

Shake Shack Madison Square Park | Oct 13, 2021
Shake Shack Madison Square Park | Oct 13, 2021

While most Shacks have at least one register for accepting cash, all Shacks accept all major credit cards.

Someone placed an order on my account that wasn’t me. How can I get these charges reversed?

Shake Shack Madison Square Park | Oct 13, 2021
Shake Shack Madison Square Park | Oct 13, 2021

We take our guests’ security very seriously and would love to help you out. Shoot us an email with the order details and our team will follow up.

I forgot to apply a promo code to my order. How can I apply it?

Shake Shack Madison Square Park | Oct 13, 2021
Shake Shack Madison Square Park | Oct 13, 2021

While we aren’t able to retroactively apply a promo code to your order, you can redeem it on your next order while the code is still valid!

Anyway I can order ahead without downloading an app?

Shake Shack Madison Square Park | Oct 13, 2021
Shake Shack Madison Square Park | Oct 13, 2021

While Shacks aren’t able to take orders over the phone, we do have ordering available through our website.

How big can my order be?

Shake Shack Madison Square Park | Oct 13, 2021
Shake Shack Madison Square Park | Oct 13, 2021

This depends on the Shack! Each location sets their own order limits based on what they are able to handle well & ensure great guest service. You can check the locations order threshold by opening the location on the App.

My app order was sent to the wrong store. Can I change the location?

Shake Shack Madison Square Park | Oct 13, 2021
Shake Shack Madison Square Park | Oct 13, 2021

Uh oh! Drop us a line via our contact form with your order details. We’d like to look into this for you.

How do I download the Shack App?

Shake Shack Madison Square Park | Oct 13, 2021
Shake Shack Madison Square Park | Oct 13, 2021

Easy peasy. Head to the App Store or Google Play store.

Do they outdoor heaters at Madison Park location?

JOSE' RUIZ | Oct 13, 2021
Marce Moreno | Oct 13, 2021

No

Hi, is this shake shack halal?

Hamid Siddique | Oct 14, 2019
KC | Oct 14, 2019

No

Existe solo un local shake shack?

Juana Quezada | Oct 14, 2018
Vitamin S. | Oct 14, 2018

No, they have 10 locations in Manhattan. The closest are at Astor Place, Herald Square and Penn Station.

What is the schedule? I want to go late at night

Jorge Alonso | Oct 14, 2018
Pete Goldstein | Oct 14, 2018

Closes at 11pm

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Are you hiring?

asia smith | Oct 14, 2018
Robert Kwest | Oct 14, 2018

Go online and apply

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Is the Madison Square location open in the winter?

LJB1031 | Oct 14, 2017
Thomas Lennon | Oct 14, 2017

Yes it is

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How long will you guys be making the eel burger? Just asking cuz I'm definitely interested in trying it thanks

Jason Hoover | Oct 14, 2017
Thomas Lennon | Oct 14, 2017

No longer on the menu

Is the line out the door?

A Google User | Oct 14, 2017
Michael Kaczun | Oct 14, 2017

Always!

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When's the best time to go? When should you go to avoid a long wait?

A Google User | Oct 14, 2017
Michael Kaczun | Oct 14, 2017

Before noon or after 3pm or on a rainy day

Are these burgers worth the wait in the long lines?

A Google User | Oct 14, 2017
Mihai Pistol | Oct 14, 2017

Definitely. Always fresh, never frozen.

Is there a place where 8 people can sit together?

A Google User | Oct 14, 2017
Michael Kaczun | Oct 14, 2017

Possible but definitely tough. You'll need to go at an off time and probably push two park tables together

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Is this the same menus as at the other locations?

A Google User | Oct 14, 2017
Gabriel Ruiz-Diaz | Oct 14, 2017

Yes it is the same menu as other locations

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