Quality Inn Cranberry Township

Audrey L

I barely write reviews unless i’m asked…but this is the first time i have been furious after going to hotel. The hotel rooms were horribly kept and extremely unclean. Toilets would not flush and showers would not drain. When we informed customer service they showed us other rooms which were super disgusting and said if we did not like it we would need to leave in 10 minutes or we would be charged for the night. MIND YOU, we hadn’t even unpacked. The person at the front desk was extremely rude. Sorry to write this review but it was soooo bad, I genuinely wish i could give this hotel a -1 star. I have told everyone i know to cancel their reservations. I truly cannot UN-recommend this hotel enough. HORRIBLE experience!!!

My Hanitizer

A solid breakfast, good space, clean rooms and an upscale lobby. We enjoyed every minute here, the pool and the gym came in handy 🙏

Jennifer Harris

I am only giving 1 start, because the gentleman working the front desk (possibly owner) did make an attempt to make it right. We booked the hotel for 2 nights (4/5 and 4/6) because my not even 2yr old son was having surgery nearby, and it seemed like a fair price to be within 10min of the surgery center. The lobby kooked great & well kept. However, when we got off the elevator for the 2nd floor (outside entrance), and we noticed that EVERY window on the way to our room had a THICK layer of dust, dirt, and grime, that should have been our first clue that this was not going to be a clean room. As soon as we entered, the room didn't even have that "clean" smell. I checked the beds first to make sure there were no bed bugs & found hair between the sheets. Dust covering every surface. Splatters on every mirror in the room that weren't even attempted to be cleaned off. What looked like squished bugs (possibly flies?) on the headboard. You could tell the floors had not been vacuumed. I checked the sink outside the bathroom & it didn't appear to be clean, water spots on the faucet handles. The toilet hadn't been scrubbed and under the seat (yes, I lifted to check it) you could see spots of urine/feces. I immediately went downstairs to tell the gentleman we wouldn't be staying, as the room was filthy. He asked to make it right & offered us a room on the 3rd floor. Due to my son having surgery & needing a clean environment, I politely declined. He asked if I'd like to just take a look, and because my little one had been in a car for over 4hrs, was tired, cranky, and needed a diaper change, I told him I appreciated the offer but we had booked somewhere else. He understood and printed the papers I needed. I'm still waiting on the refund. When I checked my bank account, they had charged for the room, and charged an additional nights stay (possibly as a security deposit?) I'm honestly not sure. Hopefully I'll have all my money refunded & won't have to further deal with the issue.

Erin Benson

The rooms were absolutely disgusting. The first room we stayed in had stains on the sheets and the same stains on the mattress pad, showing they were not laundered in between guests. There was no phone in that room and the TV did not work. We asked to be moved and continued to be dissatisfied. The bathrooms hadn't been cleaned in a long time, with toothpaste splatter on the mirror. The room smelled of urine, the sheets had stains on them and the pillows were well worn. There was a layer of dust around the entire room and black mold on the ceiling. This room had a phone which looked like it had never been wiped down. Outside of our room we had the luxury of looking at a red van that was filled to the brim with garbage. The continental breakfast was very old and not made fresh. The bread was an awkward color white almost as if it had been dusted with flour ot make it look fresh. We did not choose to eat at the hotel. I am glad I was traveling with a friend and not my kids and family. I wouldn't have let my kids stay in a room this filthy. HIGHLY DISSATISFIED.