Fairfield Inn & Suites by Marriott Butler

Claudia Keating

The bathroom was dingy with mildew along the grout and stains in the tub. The sheets were stained. The wooden furniture had a grimy layer of fingerprints. The curtains were torn and off their track. The exterior door by the pool leading directly into the hotel was not closed or locked. The "hot breakfast buffet" was just packaged muffins, cold cereal, pouches of instant oatmeal, and microwaved sausage and egg sandwiches. I'm usually happy with the consistent quality of Marriott hotels, but this one was seriously sub-par.

Controller Breaker

I deleted my other review. They made a mistake which left me with no money for a day but it did get fixed. Ken is a great guy who helped me out with changing the primary card and offered food out of their frozen meals cooler and drinks. Racheal having her other general manager fix the issue by faxing my bank helped me out too! My bank immediately put the money back in soon as they got the fax. As my last review mentioned, the rooms are clean, area is great as there are lots of stores and restaurants near by. Only thing that I wish hotels would go back to normal is the breakfast. It's not just this hotel, they all quit doing the eggs, sausage gravy and biscuit breakfasts. Still, they have a few options to choose from at least. Kens an awesome worker!!!! He deserves a raise. He builds relationships with customers and he jumped on making coffee when I came out this morning on top of the start to fixing my issue. Thanks for the great customer service

Ali Reott

Guests beware. This hotel is by far the worst establishment I have ever set foot in. Owners, management and staff are all absurdly rude, unwelcoming and don’t be surprised if you get charged for “damages” during your stay. Damages that they are never able to produce proof of. Once the GM who’s name is Chuck was questioned about the charges to my account, I was told I am no longer allowed there. This gentleman also proceeded to call me a “fat bitch” and hold up his middle finger at me. The way my family was treated is appalling to say the least. The condition of the room we stayed is was disgusting. We were even nice enough to leave the room cleaner than it was when we arrived. No one has yet to be able to explain why I was charged 750 dollars for a one night, one room stay. And anytime I question it over the phone they hang up. This hotel is run by scam artists. If you are considering this establishment while you are in Butler PA, I would advise against it.

Lauran Archer

I have stayed at this hotel over the last 15 years. I am very disappointed in the change of staff and ownership. This ownership is unfriendly, not warm and personal like it use to be. I understand renovation, but when investing money is more important than customer service, I will not support it. I'm sad that I must find another place to stay and I'm sad for all the staff that probably got fired. Corporate world can dress the part and brag about how much money they are spending on renovation, but it's the little things that matter to me....warm breakfast, warm smiles, warm shower, hot coffee, toilet paper, toiletries, and a hair dryer. Oh, and having all the chairs up on the tables in the breakfast area is uninviting and it says to me, " room closed, you cannot sit here".