U.S. Bank ATM

Lakeisha Davis

Terrible customer service!!!! I have had a few different encounters where I had to call corporate!! I went into a branch an the teller was not able to help me. She needed the branch manager assistance. It was his day off but he was in the …We are so sorry to hear this was your experience with a branch employee, Lakeisha. We strive for an exceptional experience with each interaction, and we regret that this expectation was not met. We’d like to speak with you to appropriately address the service provided to you. If you don’t mind, please send us an email with your phone number to [email protected], including reference number 6940. One of our Ambassadors will call you within 1-2 business days. Thank you and we look forward to speaking with you. ^Jessica

Jen Grimes

I made a check out for cash & signed the back. The male teller gave it back to me and said I also have to sign my name on the payable to line. I asked him why & he said they had had "problems". I asked the manager at the blue ash branch in …Thank you for taking the time to review your experience with us, Jen. We are sorry to see that you were made to sign the check another time. We would like to speak with you about this experience and offer our assistance. Please send us an email to [email protected] with your phone number and reference number 5430, and we will be happy to call you within 1 business day to assist. We look forward to hearing from you. Thank you. ^Ryan

Marshanna McClellan

This U.S Bank Branch is always clean, the staff is kind and they seem to genuinely enjoy their time helping clients!