Hertz

Paulo Cecato

I rented a car in Brazil to pick up in Washington at the Union Station hertz unit. When I went to pick up the car yesterday, 07/08, they charged me an amount to return the car in New York that I thought I had paid. So I made some inquiries about the charge and decided to call my travel agent who had made the reservations to see if it was correct. From there, the very stressed attendant closed the window and said no, but give me the car because I was rude to him. I'm a Hertz gold member, I only rent a car from them and I've never seen this attitude from any attendant anywhere in the world. He left me without the car that had been paid for for months, called the security and sent me away. Downstairs there is a unit of the interprise that rents cars from Alamo I went there to try to rent a car and the attendant told me that every day several hertz customers who are not well served go there to rent a car with them. Sad news such a big and respected company with such a bad team. Hertz management should take action. Sorry for the english writing by google translator.

M M

The service here is absolutely the worst. First, they added charges on my contract that I had explicitly told them not to charge. Second, they claimed that the vehicle was not returned when it had been returned two days ago (see photo). Nor can the correct location be found on their website and no one here picks up the phone number. Indeed, it is impossible to contact the center and they simply do not care. I’m taking my business elsewhere after this extremely unpleasant and ongoing experience. People really have better things to do than asking a corporation to return them their rightful money.

Kevin Fenton

The employees were very helpful and pleasant, but Hertz's business model is awful at this location. For starters, after I got checked in for my reservation, I found out that there was a 1 hour expected wait time to get the car (which ended up being closer to 1.5 hours). I'm not sure why this is, but I suspect that they didn't have enough cars on hand. On top of that, the waiting area is in an open air parking garage which can be fairly miserable because of how hot and humid DC gets in the summer. I'm surprised they didn't at least have an option to text us while we waited in the main hall of Union Station. Additionally, employees had to take on two jobs at once - checking people in and inspecting vehicle returns. Both tasks seem to take about 10 minutes, so there's a lot of holdup for people waiting to get their car and people trying to check in. I don't know why they didn't have employees specifically assigned to each task to speed things up, but this definitely contributed to the delay. Hertz really should get better about predicting how many cars they'll have available for renting/limit reservations if they don't know that they can fulfill them so that we can rent somewhere else instead, as well as hire more employees to help out.

Guillem Ferrerons

I returned the car I rented before the hour I was supposed to, on March 27 2022. I left the keys IN the DROPBOX. The following day I received a call telling me they couldn't retrieve the key. I am a 1000% sure the keys went INSIDE the dropbox. Now I am being charged 200$ because they say I didn't follow the protocol even if I did. When I asked for the removal of the charge I was told to call to Customer Service, wich I did, and I was told there to speak to the manager of Hertz Union Station. I want this problem solved. I LEFT THE KEYS INSIDE THE BOOTH.