TrainSMART - A Professional Development Company

Yes. There are several consulting companies(food service, retail, marketing, entertainment, hospitality, pharmaceutical, textiles) where we provided a training strategy to assist both customer service and sales to improve their skills to the goal to increase confidence, sales, and retention of customers. Delivery methods varied based on client request and end-user audience requirements. Instructor-led, virtual instructor-led, interactive job aids, apps and more.

It depends on the client requirements. TrainSmart always implements a Level 1 Evaluation. If the client required Level 2, we develop pre- and post-measurement tool to determine the delta from learning. If a Level 3 is required, TrainSmart works with the client to design and execute a 60/90 days strategy to ensure that learning is transferred onto the job; this design has many mitigating factors related to management and leadership that client’s seldom execute it. A Level 4, while available, is seldom if ever undertaken due to expense.

Yes. Complete the analysis, define the learning objectives, identify the content that supports what the audience needs to know or do, build the workshop based on defined budgets and other business restrictions like access to learners, geographic distribution, language, culture, etc..

We develop SGs, FGs, PPT Decks, Job Aids, self-study guides, tests/practices, scripts, storyboards, GUI templates, SCORM m/eLearning (adaptive or nonadaptive) using all common development tools, standards. From a process perspective, complete the objectives find the content that supports what the audience needs to know or do, build the deliverable.

Blended solutions result from calculated decisions based on the analysis of the audience and the client technologies that can be leveraged. Most times, prerequisite knowledge can be learned in advance of application.

Since Analysis sets the basis for any effort to improve performance and every client’s need is different, TrainSmart executes the strategies that maximize client engagement while providing the data critical to the execution of design, development, implementation, and evaluation both formative and summative.

A great trainer is one that listens to the need, provides feedback for the expected outcomes, along with activities that align with the client, engages the audience, while attending to each participant’s concerns, goals and experience and all the while makes the learning fun by the design of several interactions and check-ins with the participant.  The trainer uses the Tell3 method: Tell them what you are going to (teach) tell them, Tell/teach them, Tell them what you told. Taught them.  Review. The trainer is nurturing and provides the tools, best practices, and recommendations for being a successful trainer.

TrainSmart’s Internationally Certified Train-the-Trainer workshop is certified by The International Board of Certified Trainers and is not Self-Certified.  You will find that most of the TTT programs are certified by the company that designed and developed the workshops which do not give it creditability or hold it to a particular standard, like TrainSmart’s TTT.  Further, TrainSmart tailors/customizes all of its programs to meet the needs/goals/objectives of the audience, as we know that this will provide the greatest value and knowledge transfer for the participants.

The focus of the Train-the-Trainer program is to prepare the participant to understand how adults learn best, understand how to assess the learning need, how to write solid objectives that ties to the program design and development.  There is a large part of the workshop that focuses on the delivering and evaluating of the training.  Topics include communications skills, presentation skills, various best practices training techniques, preparing for the delivery of training, listening, questioning, handling difficult situations, virtual training, one-on-one, classroom management and finally evaluation.  We would suggest using your content for the various practices throughout the three-day workshop.  The amount of emphasis to a given topic and if there are a particular policy and practice at your organization, we will infuse it into our training.