Baskin-Robbins

Chicago

Line is never long always order banana split when I'm craving something sweet.

Stacie Carpenter

Have never ever had a good experience with customer service. Everyone who works there is rude, everytime.

Stephanie Robertson

Ordered online their d.i.y sundae kit and apparently they were out of EVERYTHING . Vanilla ice cream NONE. Cookies an cream NONE. Whipped cream NONE. Cherries NONE. Hot fudge and peanut butter sauce NONE . How are you and ice establishment and run out of basic ice cream and toppings? Beyond disappointing and unreasonable

Jayden

Just got a doordash order, we ordered a Sunday kit and they were out of the stuff for the Sunday kit. Instead of just giving us two quartz of the ice cream they gave us one scoop of ice cream. The Sunday kit is $30 for two quartz of ice cream and three toppings so why they didn’t just give us the two quartz is beyond me, and when I called them twice both employees were unhelpful /: they didn’t even include the receipt in the bag. Also the milkshake I also got was not good lol Edit: they probably read the order as “Sunday kid’s” because they gave us a kids size Sunday lol, which is understandable. But they still could’ve offered a replacement when I called and I would’ve been happy to pick it up, but nah they just told me to get a refund from doordash /: Should’ve been better customer service since we spent almost $75 there and they’re the ones who made an easily fixable mistake. At least the doordash customer service was nice lmao.