Sherwin-Williams Paint Store

William Liddle

Purchased house paint today, Jim was very good at filling my order.

Jerry “Onakickout”

I visited the Sherwin Williams paints store in Port Orange off Reed Canal. I had always had a good experience when purchasing paint and supplies in the past. During my visit on Tuesday April 12, 2022, I arrived to inquire about purchasing paint which was was on sale. During this time I was approached by a customer service representative. I asked about the exterior paint on sale and could I purchase a sample. He informed me they don't do paint samples any longer and the Company is focused on providing paint not samples now. The salesman seemed disinterested. I showed him the color chip I had brought with me for a sample. He advised me to hold the paint chip down on my pool deck I was planning to paint and I didn't really need a sample. He also informed me they had no brochures to give out. I found this quite odd. I thanked him then left the store. This didn't seem right so after thinking a out this situation I decided to return to the store on Thursday two days later. I was greeted by a different salesperson and another lady. I inquired again about paint on sale, samples and brochures. The salesman gave me some prices per gallon on one of the companies top exterior paints. He also advised me they had no brochures at this time to give out. He showed me some colors on a small one page chart on the customer desk. I left with a paint quote, no brochures and a price quote on paint! The salespeople were neither friendly or unfriendly. They did the job the were hired to do. I purchased paint and supplies from this same store in the past. Today I realized we have been through a pandemic for two years. If one expects to receive the same customer service, paint brochures and paint samples for purchase! Forget it! It doesn't exist here! The customer is in for a surprise at Sherwin Williams paints!........... Update regarding Sherwin Williams paints. 🛑 I received a reply from the owner and was asked to contact him. I decided I didn't want to do business with Sherwin-Williams due to the poor customer service I received from different staff on two separate occasions while attempting to purchase supplies for a swimming pool and home painting project. It seemed obvious this store seemingly relies on contractor purchases for the majority of their business. As evidenced by the store being out of brochures and deciding not to provide the purchasing of paint samples. I also found it odd a paint store employee would say " you don't need a paint sample, just hold the paint color chip to the deck of your pool" With comments like this from employees standing around. Helps me understand why the store was visibly empty of customers on both occasions. It was difficult for me to write this review. I have always patronized this store for many years. I have always given positive feedback to store employees and management in the past. I'm sure management has this on record. This is not personal. It's just not a place I want to patronize due to employees being uninterested in providing customers the service they deserve. I wish Sherwin-Williams well and hope they improve their customer service. As for me I have completed my projects with supplies I purchased from a store where the employees were helpful, very busy, friendly and treated me as a valued customer! Not a store where a employee answers a buzzer which goes off when a customer walks inside the store.

Marlene Holmes

I was in need of stain to touch up an old oak desk. I brought one of the desk drawers to the Sherwin Williams store on Reed Canal Road in South Daytona. The staff was very helpful..I was asked to leave the drawer so a custom stain could be blended. I picked it up, along with other supplies needed to complete the job later the same day. Courteous, knowledgeable staff. Definitely recommend the store.

Diana CM

My 1st visit to this store and the customer service was excellent. Christin helped me narrow down my color to 2 after explaining what I was looking to do which made it so much easier. I am so appreciative for her patience. She is a true asset to the business.