Metro by T-Mobile

Esmeralda Flores

Had the worst experience with this store I went in because my phone did not have service . My bill was paid so I went in to get help . I was attended by Hazzol and it seemed like she did not want to try and hear me out or help me out she checked my phone for a little she said since I have a iPhone 6 I would not be able to have service anymore and needed to upgrade my phone unfortunately she said there weren’t any monthly plans available to purchase a new phone so I wanted to cancel my service since my iPhone 6 did not have anymore service . Before I did I decided to visit a different store where the young lady there was able to not only fix my phone service but also offer me a monthly plan to upgrade my phone when I was ready to. I will never come in to this store. She was only nice when trying to sell a service probably a fake face to make commission but had a bad attitude when trying to fix mine.

Thomas Thies

Top notch service from Diana and her colleague this morning. I was helped very quickly with a phone upgrade and provided with assistance in switching over my apps and contacts and getting the new device ready to go. Highly recommend

Irene Sauer

The service was excellent 👌and so was Alex villa

Jonathan

The reps are known to add unwanted features without even letting customers know until they have to pay the bill the following month. I had insurance added to my plan without even being asked. I know it’s to improve the numbers on their board but it’s ridiculous. Management should not nag their employees so much that they feel forced to do things like this in order to meet their expectations.