Bank of America Corporate Office

RICHIE RICH

This Bank is one of the worst banks to do business with the staff is dishonest and tell things that are not true about what you know about your accounts with them

Cindy M

Your female African American security officer, is either deaf or mute when she feels like it. She is getting paid to have personal conversations with whomever she pleases. Meanwhile she should be attending to the individuals trying to enter the building. Regarding security and risk management, while they wait, she takes her time finishing a much needed conversation; Who supervises her doing her job on the cameras? Make sure and ask your employees if anyone else has these issues. Maybe it could help your turn over rate. I suppose to avoid inconveniences with her attitude and entitlement; you have to arrive early in case she decides to ignore you or just decides to converse with whom ever is near by. I understand it’s not her job to care if anyone keeps their job, including her own, but that type of attitude is unnecessary in any work environment especially security of a financial institution related facility.

J J

The service quality has gone down drastically. It takes over 30 minutes before customer service picks up call. Local branch in Roseville CA does not pick up phone calls and does not even reply to email inquiries and requests. The Roseville CA branch closes at 4PM !!! I have been trying to cancel one monthly automatic reoccurring payments for 2 days now and still no success. The mobile app and online banking does not allow me to cancel that payment!! What a poor service!!! Will my accounts to some other bank soon.

Jonathan Andrade

phone number does not even work