Best Western Plus Portage Hotel & Suites

Maggie Harpe

We enjoyed the comfortable beds, but our room must not have been vacuumed because we had little rocks all over the floor. The breakfast was okay and we appreciated some hot options, but my kids were disappointed to have no pancake or waffle maker. It was a decent hotel, but expensive for what we got.

Rebecca Oberholtzer

There was no bedding for the pull out, had to make several requests. The entire hotel smelled like each room Was actively deep frying food 24 hours a day. IT STUNK. Walls were dirty, pull out bed was so stained we were too grossed out to use it and brought in an inflatable mattress. Did I mention how bad the building smelled? The minute we came in the front door I was regretful of paying in advance. I gazed longingly at the Holiday Inn Express across the street for 2 days. Never again.

Rick Chicola

This was my second time staying at this hotel and will be the last time I stay at this location. This hotel continues to go down hill. It is flat out super Dingy and Dirty! Everything from the lobby, elevator (atleast the one that worked), halls, breakfast area, room and bathroom all gross, from mirrors with hand prints, sticky floors in lobby and throughout the main floor, Halls and room carpets not vacuumed. Hair inside tub and on bathroom floor around toliet. Even in the sheets! Housekeeping staff knocked on door at 6:33 in the morning! Kept tapping and attempted to open door while waking my family up as I hollered were still in here! To pull shut quickly!!! Never asked for an in person wake up call when we came in traveling and checking in at 2 am! Paid 188.00 for last minute place to stay and wish I hadn’t. Went down to the front desk to ask for a Laundry bag to put dirty cloths in when the manager said to a housekeeper u can clock out we won’t need you for today. I so wanted to say are you kidding look at this place u might not have a full sold out hotel but there is plenty of cleaning and work to be done here. A grad party in the banquet room the night before had confetti, trash, sticky floors that all needed addressed. The only positive was the guy who took our breakfast order. He was helpful, friendly and amazing to kids. Speaking to them as if they were adults just as important as mom and dad. Service with a smile and very quick to help us grab whatever request was given.. This hotel needs a new management or new owner before it’s too late.

Tuesday Smith

Went there yesterday 3/25 check in was a headache took almost 20 minutes because I booked online and they was trying to charge me twice. I got the room specially for the pool to take my kids too, for their last day of spring break. What a joke!! The pool room it self felt like it was warm maybe 75 degrees in there, smelt horrible like strong fumes from all the chemicals, the hot tub was green and a motor was hanging out of it so we asked a lady at the front desk is it not functioning? She sent a maintenance man and he put up a red stop sign and opened the exit doors which then let all the heat out the room. This is Indiana the temperature outside was currently in the 30’s that day. The pool itself was freezing cold!!! Felt like an ice bath we asked the front desk lady again can they raise the heat in the pool and she replied it’s not heated 😱 I’m pretty sure u cannot have an indoor pool that’s not heated! I mean an outdoor pool sure because the sun will help warm it but how can they have an indoor year round pool advertised and not be heated??? So before me and my kids got hypothermia we left and went back up to the room to change and get warm. The room itself was nasty it had dry blood on the wall and hand prints all over the headboard we decided we had enough so we left. The front desk didn’t even ask why we were leaving after being there only 40 minutes (they must see people leave a lot after checking in) she was more so like I get it say less. We will never be returning to this location please save yourself and your family the trouble just pay the extra and go to the county inn down the street.