Pillars Community Health - The Fillmore Center

Julie

I had a bad experience with two staff members. There is usually a behavioral health lady that talks to you after you complete a mental health assessment. I don’t know her name but she is heavy set and has dark hair. Every time I speak to her she’s very rude and unwelcoming to me. There was a time after I was suicidal where she came to speak to me and she got angry that I was not making direct eye contact with her. I had just gone through a very Traumatic experience and had social anxiety. You would think someone that works in mental health will understand that I’m not in the mood to make direct eye. I was scared and ashamed to discuss my emotions. She got defensive and raised her voice saying “LOOK AT ME!” and I almost started crying. I am a non confrontational person. So I didn’t say any anything for a long time. There were other instances where I would hear her say “WHY DOESNT SHE LOOK AT ME??” However her behavior has made me wary of getting any more services from Pillars. There were times when I wanted to get more help but couldn’t because i was scared to run into her. I still am a patient at this clinic and she is not the only staff member who has been rude to patients. But I really wish the board would realize that this clinic services vulnerable people. Many of us come from Poor backgrounds where no one else to go. If the staff is being hostile and unwelcoming to us, it makes us feel even more dehumanized. I would implore the staff to utilize better hospitality and common courtesy practices. Especially to people who are seeking help.

Alma Rojas

So unprofessional,, I’m still on waiting list and it’s been 3months . I’ve been calling and always an automated machine answers to leave message ,, don’t get call backs Just a waste of 3months for my son to be on such waiting list

Elizabeth Herrera

My son has been on the waiting list for more then two months now and I keep calling the receptionist and everyone she has transferred me to goes directly to voicemail. Not to mention, I left voicemails and sent emails and no one has yet called me back or reached out. This is very unprofessional! I should be able to speak to someone regarding the status on the waiting list my son was put on!

Mia Bee

Therapists are phoney. Also liars.