Hilton Garden Inn Lincoln Downtown/Haymarket

Tanya Stafford

$448 for 1 night for a concert at the Pinnacle. Price gouge much? This was booked back 12/2021. The room was horrible. Water damaged doors stains on pillow sheets. Patched ceilings in bathroom and the room. I have pictures too. I recommend going elsewhere..

Katie

The pillows weren't clean and neither were the replacements I asked for. I'm aware they reuse the bedding but if it's washed between uses it won't smell like that. If cleanliness is your first priority maybe pass on this one. Location was nice.

Nicole King

Was just ok would not stay here again though. We arrived at 2 and checked in. At that time room wasn’t ready which was no big deal at all. We waited around and after 315 we finally got checked in. Check in was supposed to be 3. Did offer to switch to a smaller room but for the same price said they couldn’t do anything about that. When finally got to the room there was 1 towel for 2 people, tv remotes didn’t work, shower head was awful and barely had any water coming out of it, shower/tub was covered in hair. After talking with a manager all they offered was free parking. Which parking sucks already as it is.

Lyle Marotz

I understand the current climate of being understaffed, that was not what made my stay unfavorable. I was told my room would be ready by 3. Showed up at 3:30, wasn’t ready. At this point I was late for work, as well as my wife and child now had to wait in the car until the room was finally ready at 5pm. I asked for an hour late check, again I understand staff issues, but I was told no even after letting the FD know that I was forced to have a late checkin the previous day. My issue is that there was no reconciliation for the 2 hours that I wasn’t able to use the room I paid for and the inconveniences it caused. Any other Hiltons I’ve stayed at will do what they can to fix or make a situation better for a guest. It costs very little to do so and I do not feel like it’s my responsibility to demand that from the staff.