Mazzoni Center Washington West

David Powell-Cameron

WWP has always been a valuable asset in the community. My visit yesterday was very disappointing. I've never been so rushed and treated so brutally. If this treatment happened to them at a traditional health service site, they'd be storming City Hall. The oppressed have become the oppressors.

Forest Sun

I scheduled a appointment for today yesterday and while I was being serviced I was refused certain testing. When I inquired about why I was being refused testing the person servicing me (Gianna) became very rude, aggressive, and ultimately disrespectful. She also lied and stated that there was a shortage of testing supplies and stated that I needed to go elsewhere to receive services. I told her I was not informed of that when I made my appointment nor before I was sent back to her from the person at the front desk. I also informed her that I saw the person in the next room in the hallway going to submit a sample for the test I came to their office for. She continued to be combative and said this is not a business so she doesn’t have to give me good customer service. I then spoke to Dean at the front desk who apologized and aligned with my grievances but I was still refused the testing I set an appointment up for and Gianna also lied and said there are signs on the door stating that their test are in short supply which the picture below shows that there were not. My time was wasted and I had never been disrespected or refused service here before and I’ve been coming as an advocate in the community for over 10 years. I will never return here and I hope that Gianna is fired or removed from a customer facing position. I will also be writing to the executive board to ensure this issue is addressed

Mike William

Unprofessional . In brief look to spend the entire day in here for a 2 minute service .

K O

Great location for testing. I always feel comfortable, informed and respected going here.