Cognitive Behavioral Service

C Db

I have no words for the unprofessional ism. I am still waiting to see a doctor.

E

I have been calling for approx 5 months trying to get a hold of someone in management to resolve a very important issue. The therapist who I work with can't get them to communicate with me. Very unprofessional, ghetto receptionist who do not carry themselves in a professional manner. Receptionist and Management need to be replaced. They need to hire someone who understands and can actually apply organizational leadership and evaluate their S.O.P's. They probably don't even know what S.O.P means (Standard - Operating - Procedures)..... Those up top, like the owner are cashing in heavily on their clients insurance coverage. A sense of organized and professional establishment is lacking severely. I am almost confident if they were to be audited, they'd be upsh*ts creek without a paddle. Too many clients equates to poor quality service. I don't remember the last time there was a therapy session because the therapist is not consistent with calls. The receptionist calls to confirm the appointments with doctors, but they call with a blocked number, if you don't answer they cannot confirm the therapy session, which is terrible because not everyone answers a blocked calls and they don't leave voicemails. The wait time is absolutely disgusting. They take all the clients they can, which creates a unprofessional atmosphere and hostile clients because clients are told for example 1:00pm but wait hours!. There isn't much flexibility to schedule to see the Doctor once a month, it's always in the middle of the day when one has to be at work and we are forced to take vacation/sick days just to see a doctor 20min, but you're waiting almost two hours because the doctors are late to their appointment. I am confident their are violations occurring, but I am sure these employees/owner think their clients are not educated enough to file a complaint. What goes up, must come down, they have a rude awakening if they don't get their sh*t together.

Dana Mitchell

This place is a complete joke! They give you an appointment time to see the Dr. For example, 2pm.. But what they don't tell you is that your appointment time means absolutely nothing. It's literally first come first serve and most of the other patients are already there and signed in by like noon. Then the Dr doesn't even show up to the place until 4pm.. If you decide to see a Dr here make sure you free up an entire day to sit and wait. A 2pm appointment, you won't be leaving until at least 6pm, maybe even later depending on how many people are signed in ahead of you. All this for literally less than 10 mins with a Dr who is cramming in an appointment with at least 50 people in about a 4 hour time span. And all the staff are not at all helpful and are actually quite rude.

Afya Cain

The receptionist was unprofessional. I thought she asked me my age and she got rude with me.