Rogue Credit Union

Dagoberto Loa

I have been lately getting money taken from my card or been charged twice for the same thing and called just to get told they really can’t do nothing about it. I would not recommend anyone to this place

Thomas Briner

They lost the deposits that my 92 year old mother made, now she is 2 months behind on her mortgage

Front Android

While the takeover was being considered, I was told by an MFCU C-suite staff member that this "takeover" was really just a merger, that the local service wouldn't change and that the level of member service would actually increase. To which I responded, "The member service REALLY improved, once that CU got swallowed up by a huge institution.... Said No One Ever!" And just as I expected, the members are more marginalized than ever and the inflated bureaucracy has ground member service to a halt. Members are now given a global 800 number instead of local numbers to speak with staff whom they know and have rapport. I recently called in and was told that my expected "on hold time" would be greater than 20 minutes. Wow... we MFCU members were sold a package of lies by our board members and executive staff who didn't want to do the hard work of continually cultivating great member service, but instead took the easy way out at the cost of their membership! Howard poured 28 years into MFCU as the CEO, only to have it thrown away by his successors. How sad...

Monica

This bank won't give you change unless you're a member.... wouldn't it make sense to give change and talk to the non member about considering opening an account rather then saying, "we don't give change to non members" unprofessional.