Central Equipment

Aubrey Jewell

They have 1 good parts person there. The young guy. There is an older gentleman there that looks kind of like Henry Winkler, that either doesn't know a whole lot, or just flat out doesn't like to work. Wouldn't even attempt to cross a belt number for me, and will try and avoid a customer at all costs. When he sees that everyone else is helping other customers, he will act like you're interrupting his personal time and help as little as possible. If you don't want to be at work, DON'T GO TO WORK!!

Jon D

Recently purchased a Stihl hedge trimmer to add to my residential arsenal including Stihl weedeater, chainsaw, & leaf blower + Honda pushmower all purchased from Central Equipment over the years. Sales staff (Ron & Hunter recently) were excellent. I’m a Central Equipment customer for life.

Patricia Hisle

They had mower for over 10 days. No communication whatsoever had to call them myself . Only to learn that it was taking awhile to get parts. Ok why didn't you call and let us know. Called again and was then told it would be another week before they could get to mine. Ok so then I go and weedeater the back yard. Guess what got a call from them the next day and she said your mower is ready.Boy was I mad.

Z Ack

Charges 97$ for a part thats available anywhere online for 16$ and as little as 11$. Local places elsewhere charge 40$…. Same part.. would stay away for parts nowadays.. not worth the 500% markup -edit- Part was pn: 41-403-10-S (voltage regulator for 8-25hp kohler motors/ craftsman riding mower). I still cant find any other place that sells that part for more than 60$ (and that 60$ is on craftsman/sears parts direct which is straight from the manufacturer/ factory/ oem parts dealer). Shipping included. Even automotive big box stores are selling them for under 30$. I went with the cheap amazon 11$ one and has been working great since. Maybe i got lucky and got an actual well made cheap chinese part but it works.. yes the market is rough right now, yes oem parts ordered from the dealer are very highly priced. But maybe it would do a family owned local business some good to offer a selection of cheaper priced products with a disclaimer on their sales stating you are not liable for part failure or damage that may incur from the part, no warranty on parts, install at own risk. With a pricing difference from 11$ To my front door to 97$ in store, is worth the investment in my opinion if you had 5 in stock for this specific part.. I appreciate the dedication on your part to uphold your customer service oriented image and show an actual dedication towards the company as a whole. But would be an extremely lucrative investment opportunity which would blow out all other local parts dealers out of the water if you adopted an alternate parts selection and had all the legalities with resale ironed out.. even if just had the selection on certain parts.. if i were to take my mower into a shop, how many shops would replace the part with the 97$ part when theres an 11$ one available? Even if it failed itd take a few comebacks to equal the expense of the 97$ replacement.. but hey, some luxury owners want luxury items..