PuroClean Emergency Services

Harlene Carter

These guys was in it call me me when they were coming did what they needed to . Thank u for your service

Karen Miller

My parents had a kitchen fire in July 2022. The insurance company recommended PuroClean since they are a preferred provider with them. That was our #1 MISTAKE! Someone came to the house to access the damage to get a plan of attack. Pictures were taken and a report sent to the insurance company. They told the insurance company that the fire didn’t do much damage. Which was true , BUT The smoke damage is bad. Soot everywhere. The insurance company allowed them to be the property lost adjuster since they said it wasn’t that bad. They cleaned the whole house ( supposedly). Didn’t clean any of the carpets. After I inspected the house I was very upset with the job. I called and had them come back out. Before they even started I was approached and informed they aren’t a maid/ cleaning service, if I wanted the whole house cleaned to call a maid service. So I politely asked, had a particular wall been wiped to remove the soot. They responded with yes. Again, I asked had this particular wall right here been wiped to remove the soot. They responded with a stern YES. I proceeded to wipe the wall with a wet paper towel, I showed them the paper towel and it was completely black from the soot. They immediately backpedaled and said well I guess we need to wipe the wall down again. They were only there for 45 minutes. Every contractor which has been five that we’ve had to the house has have all said the entire house needs to be cleaned again before it can be painted. And they said every room needs the ceiling painted at minimum. The room where the fire was needs the whole room painted. And the carpet must come out. That is not what they told the insurance company. They told the insurance company the carpet was fine and the only room that needed painted was the immediate room where the fire was. When they did the cleaning to remove the soot and fire extinguisher material they just vacuumed on top of the cabinets and did not even wipe them. We have pictures for proof of this. They took things from the house and told us they were going to write down a list of everything that was non-salvageable. They turned in a list to the insurance company of only a page and a half. We spent six hours one day going through the 1500 pictures that was taken and discovered that there was so much more that is missing from the house that was not written down as non-salvageable. Every day we still find something else that was not put back in the house and not written down. They did not give us a list as to what they have thrown away liked they they promised they would. We had to compile our own list. It ended up being a total of six pages. Not a page and a half. If we would have not done our due diligence my parents would not be getting 80% of their stuff replaced. Do not trust this company to take your best interest at heart. They work with the insurance company not for the clients.

Yolanda Hall

I am forever grateful for this company! Laura and Josh were beyond amazing… I’ve only been in my home for about 5 months and moisture from the crawl space caused mold to grow through to my laundry room, I was thinking the worst because I know these things can be very costly. Puroclean reassured me it wasn’t as bad as I thought, we came up with a game plan and now my issue is being resolved tomorrow! I would definitely recommend to anyone, all staff was very professional they ALL made me feel like I wasn’t just another customer. Thank you so much 💕

Bridget Winfrey

The PuroClean of Dayton team is amazing! Compassionate; efficient and quality work!