Address: 215 W Chicago Ave, Chicago, IL 60654, USA
Phone: +18669544489
Sunday: Closed
Monday: 9AM–4PM
Tuesday: 9AM–5PM
Wednesday: 9AM–5PM
Thursday: 9AM–5PM
Friday: 9AM–5PM
Saturday: 10AM–4PM
Raja Adal
Thankfully you have good support over chat. In general it isn't easy for a consumer to navigate your website or order process. It's probably easier for a designer.
Rebecca246819
Very nice customer service!
Kay Thévenet
Easy access to chat, quick response, and answers to all my questions.
Holly Montgomery
Due to an error a cabinetry maker made during our recent renovation, I was stuck with a dining space issue that extended to the eat-in space. After extensive Googling, I couldn't find sufficient information on the practicality of a solution I devised. I found a product on Lightology that appeared that it might meet my needs, but I wasn't convinced. Still unsure, I started a chat and Danielle entered the conversation. Customer service has been in decline for a number of years, but Covid, and the shortage of employees along with manufacturing and distribution issues, has taken it to an all-time low. Over the course of our ill-timed renovation, I've learned through experience not to expect too much. That's why it was such a pleasant surprise when I was able to connect with someone who clearly takes pride in her job. Danielle cheerfully participated in a longer than average chat with me about my unusual situation. She was knowledgeable about the products she sells, BUT she also took the time to read the product sheets on the fixtures I had purchased from another company to see if they would work with the item Lightology sells. Then, she placed me on hold while she volunatrily reached out to their warehouse to see if we could successfully marry the wiring from the two systems. Once she received an affirmative, she realized the products they sell aren't something that can be recessed (which I want). I was already impressed with Danielle's assistance and figured that was the end of the chat. Instead, Danielle confirmed my email and said she would be reaching out to two separate vendors to see if they had products that would meet my needs and promised to be in touch withing 25 hours. Honestly, I'm blown away. To customers considering Lightology: If even half their staff is this good, you will get amazing service. To the executives at Lightology: Someone give this woman a raise and make her your Customer Service Trainer. -A Surprised and Thankful Customer
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No , just walk in , they have to buzz you in .
Hi Martha--thanks for reaching out to us! You can reach us anytime between 8am and 6pm CT at 1-866-954-4489. Your order has shipped and tracking number is available on our website. Simply click on “Order Tracking” on the top of any page. Someone from our customer service team is sending an email with the tracking number and delivery details.
Lightology's showroom is located at 215 W. Chicago Ave in Chicago's design-centric River North area.
Lightology has a good selection of pink lighting fixtures. Please visit us on our website and you can filter by color or you can chat with one of our lighting professionals to help find the best fixture for you.
Yes, you do unfortunately. That's pretty much how they operate these days. What kind of bulbs are you looking for if I may ask.
Yes
Metered Street parking
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